Plymouth Community Homes

Affordable housing and community services

Plymouth Community Homes is a housing association with more than 16,000 homes according to its website. It manages rented homes and provides information for residents, prospective tenants, leaseholders and other homeowners. Its services extend beyond letting a property: residents can seek help with repairs, payments, neighbourhood issues and ways to participate in their community. People looking for a home can explore renting, shared ownership, mutual exchange and development information. Eligibility, availability and the application route depend on the type of home, so the relevant housing page is the starting point for a specific enquiry.

Repairs and help for current residents

The resident section explains how to book a repair, check responsibilities and prepare for an appointment. It also covers home improvements, environmental services, tenancy matters and service standards. A separate emergency route is available at any time by calling 0808 230 6500; ordinary repairs should use the usual reporting process. The website offers guidance on damp and mould and tells residents how to contact the organisation for action. Reporting a problem early, with a clear description and photographs when appropriate, can help the repair team assess what is needed.

Homes, payments and support

Visitors can use the site to make a payment, find advice about money matters and view information on homes to rent or buy. SO Living is presented as the shared-ownership route for buyers in Plymouth and nearby areas of Devon and Cornwall. The association also lists garages, parking spaces and commercial premises. A prospective buyer should review the share, rent, service charges and responsibilities associated with a particular home, while a tenant should use the account and contact routes that apply to their own tenancy. The website includes support information for residents experiencing domestic abuse or antisocial behaviour.

Getting involved and resolving concerns

Plymouth Community Homes invites residents to join involvement activities, help shape services and engage with neighbourhood plans. The site has a housing-team finder, contact pages and a formal complaints process. Those routes serve different purposes: a routine repair request goes through repair reporting, while a complaint addresses dissatisfaction with a service or decision. The organisation also publishes news, performance material, tenders and information for suppliers. Residents who are unsure which team to contact can start with the website’s contact section and include their address and the nature of the issue, without posting sensitive details publicly.