Local Gas

Local Gas: gas and heating work across southern England and London

Local Gas is a gas and heating contractor that presents itself as serving Hampshire, West Sussex, south-west Surrey, east Wiltshire and London. The company states that it has operated in the trade for more than 16 years and that it has built relationships with over 32,000 customers. Its stated positioning is straightforward service at competitive prices, with published prices and no hidden charges.

The firm is Gas Safe registered under number 523824 and says it is fully insured through Hiscox Business Insurance. It also states that it is not VAT registered, so no VAT is added to its prices.

Installation and disconnection of gas appliances

A large part of the offer consists of fitting and disconnecting gas equipment in homes and rented properties. The catalogue lists installation and disconnection of freestanding cookers, built-in hobs, built-in ovens, cooker hoods and washing machines, as well as gas fires and electric or gas water heaters.

• Gas boiler installation, covering system, regular and combi boilers
• Radiator installation and disconnection
• Hot water cylinder installation
• Underfloor heating installation
• Reconnection of a capped-off gas supply
• Smart thermostat and TRV installation, naming Hive, Nest and Tado

Repairs, diagnostics and emergency response

Local Gas handles breakdowns and fault-finding on boilers, gas fires, back boilers, water heaters and gas hobs, ovens and cookers. It also advertises general repair and diagnostic visits, gas and water leak repair, carbon monoxide investigation, and replacement of gas fire and boiler parts at a fixed price.

For urgent cases the company states that it aims to be on site within three hours for gas, water, heating, fire or boiler emergencies, and that ordinary jobs are completed within five hours. Emergency cover is described as a separate service from routine appointments.

Safety inspections, certificates and annual servicing

The service list includes gas safety inspections, landlord gas certificates and gas checks. Annual servicing is offered for gas fires, gas boilers, central heating systems, hot water cylinders, gas water heaters, back boilers, and hobs, ovens and cookers. Powerflushing and cleaning of heating systems also appear among the services, together with system upgrades and a survey, advice and site visit option.

According to the company, all services come with a Declaration of Safety, connection work carries a lifetime workmanship guarantee, and other services carry a 12-month parts and labour warranty.

Engineers, booking and payment

Local Gas describes its engineers as fully qualified and involved in ongoing training and certification. It states that they call ahead before arriving, wear clean uniforms and drive maintained company vans. Appointments are offered seven days a week, including weekends and bank holidays, and the company says its staff answer calls every day from 8am to 9pm. Online booking is available around the clock with instant confirmation and no registration required.

Payment can be made online, by contactless card or on site. The company also states that it is approved by certain manufacturers for installation, servicing, repair and maintenance, without naming them in the material reviewed.