PrescriptionPad

PrescriptionPad: online prescribing and pharmacy delivery in the UK

PrescriptionPad is an online pharmacy and prescribing service based in the United Kingdom. It presents itself as a GPhC-regulated service that combines remote prescribing with dispensing and delivery through a regulated pharmacy partner. The model replaces the conventional face-to-face appointment with a short medical questionnaire reviewed by a prescriber, after which the chosen treatment is dispensed, packaged and posted.

The service is organised around the idea of managing medication from home, without appointments, queues or time off work. Its catalogue covers a broad range of conditions and includes both prescription treatments and testing services.

Treatment catalogue by therapeutic area

The website groups its products into several health categories, each with a stated number of items at the time of writing this profile:

• Men's health (19 products): erectile dysfunction, male pattern baldness, premature ejaculation, low testosterone and benign prostatic hyperplasia.
• Women's health (12 products): bacterial vaginosis, contraception, cystitis (UTI), hirsutism, hormone replacement therapy (HRT), period delay, period pain, polycystic ovarian syndrome (PCOS) and vaginal dryness.
• General health (51 products): acid reflux and heartburn, anaphylaxis, general health tests, gout, hay fever, influenza, migraine, nausea, situational anxiety and tooth decay.
• Chronic conditions (3 products): arthritis, asthma, COPD, diabetes, essential tremor, high blood pressure, high cholesterol, irritable bowel syndrome, pain relief, underactive thyroid and urinary incontinence.
• Skin conditions (2 products): acne, dry scalp, eczema and dermatitis, fungal nail infection, psoriasis, rosacea and skin infections.
• Sexual health (18 products): chlamydia, fertility tests, genital herpes, genital warts, pre-exposure prophylaxis (PrEP), STI tests and trichomoniasis.
• Travel health (2 products): altitude sickness, jet lag, malaria prevention and traveller's diarrhoea.
• Weight loss and wellbeing (8 products): weight loss and stop smoking.
• Testing services (36 products): fertility tests, food intolerance and allergy tests, general health tests and STI tests.
• Medical supplies (1 product): blood pressure monitoring, diabetes monitoring and vitamins and minerals.

The site also announced a new weight loss service.

How the prescribing process works

The service describes a three-step process. The patient first selects a condition from the catalogue, then completes a short medical questionnaire that acts as a replacement for the conventional face-to-face appointment. Once the order is approved by the prescriber, the treatment is dispensed, packaged and posted by the regulated pharmacy partner. Consultations can be completed on the website at any time.

Repeat supply service

For products or treatments not listed on the site, PrescriptionPad offers a Repeat Supply Service, which the company presents as a way to help patients whose specific medication does not appear in the standard catalogue.

Customer service and contact

The company states that its customer service team can be reached by phone, live chat or email. The phone number listed is 07352 330581 and the email address is info@prescriptionpad.co.uk. The website also includes a contact form and a WhatsApp link.

Promotions and patient feedback

At the time of writing this profile, the site displayed a promotion offering £5 off a first order with the code 5OFFPP, valid on orders of £50 or more excluding delivery and subject to terms and conditions.

The website publishes patient testimonials from users in London, Sheffield, Birmingham, Oxford, Manchester, Bristol and Leeds. These comments describe experiences with ordering, delivery, packaging and customer support, and are presented as individual opinions rather than as verified ratings.

Regulatory framework and policies

PrescriptionPad identifies itself as a GPhC-regulated service and states that dispensing is carried out by a regulated pharmacy partner. The site includes a regulation section and a set of policies covering acceptable use, buying medication online, concerns and complaints, cookies, corporate social responsibility, editorial policy, NHS services, privacy and security, returns and refunds, and terms and conditions.