Stella's Cleaning Services

Stella's Cleaning Services, a local cleaning company in Oxfordshire

Stella's Cleaning Services Ltd is a local cleaning company that provides residential and commercial cleaning across Oxfordshire. Its catalogue covers both regular household upkeep and deeper or more specialised jobs, aimed at private homes as well as offices, retail stores and other businesses. The company presents itself as a local operator serving homes and workplaces throughout the county.

Cleaning services offered

The service range is organised around the type of clean required, from routine visits to one-off interventions:

• Domestic cleaning: regular home cleaning that includes dusting, vacuuming, mopping, bathroom cleaning and kitchen cleaning.
• Commercial cleaning: aimed at offices, retail stores and other businesses, with the stated goal of a clean and hygienic environment for employees and customers.
• End-of-tenancy cleaning: designed to meet landlord requirements and help tenants avoid deposit deductions at move-out.
• One-off cleaning: a comprehensive clean for pre-event preparation or a general refresh, covering areas that are not tackled regularly.
• Spring cleaning: a thorough deep clean of the home.
• Carpet cleaning: removal of stains, allergens and odours.
• Window cleaning: removal of dirt, grime and streaks.
• Biohazard cleaning: the company states its team is trained, certified and equipped to manage biohazardous environments safely and discreetly.

Oven cleaning is also mentioned among the specialist tasks available, alongside general house cleaning and end-of-tenancy work.

How the booking process works

The company describes a three-step process. The customer first explains the requirements by phone, form or email and receives an upfront estimate. The booking is then confirmed by reviewing the details, choosing a payment option and, where needed, rescheduling with sufficient notice. The clean itself is carried out by the company's professionals using quality products. The site also refers to an online booking system through which a customer can select a preferred date, time and type of service, including one-off deep cleans or regular weekly or fortnightly visits.

Staff vetting, insurance and satisfaction policy

According to the company, all cleaners are fully insured, vetted and DBS (Disclosure and Barring Service) checked. It also states that its team is trained and experienced in domestic cleaning tasks ranging from dusting and vacuuming to oven cleaning and window washing. On pricing, the company says it provides a clear upfront quote with no hidden charges. It backs its work with a satisfaction guarantee: if a customer is not completely satisfied, the area is re-cleaned. New customers are offered a 10% discount, according to the site.

Areas covered in South Oxfordshire

The company states that it serves homes and businesses across South Oxfordshire, with specific pages for four locations:

• Abingdon: cleaning for cottages and modern family homes.
• Didcot: flexible cleaning services presented as suited to different schedules and budgets.
• Oxford: regular house cleaning, deep cleans and end-of-tenancy cleans in the city.
• Wallingford: local cleaning services for homes.

The site's case studies include carpet cleaning and kitchen sink cleaning carried out in Didcot.

Community involvement

Stella's Cleaning Services Ltd states that it supports its local community through sponsorships, charitable donations and voluntary work. It reports regularly sponsoring local schools, events and community initiatives, providing support to charities and offering time and services where it considers they can make a difference.

Customer feedback shown on the site

The website displays testimonials with five-star ratings attributed to three named clients, described as directors at Wallingford Offices Ltd. They refer to work on a large family home, to window and carpet cleaning, and to the reliability and attention to detail of the team. These are individual accounts presented by the company rather than an aggregate score.