MadFun

MadFun: online play equipment retail since 2004

MadFun is an independent online retailer of indoor and outdoor play products for families, trading since 2004. The company describes itself as one of the biggest independent online retailers in its segment and states that it has served more than 36,000 families across the UK. Its catalogue is aimed at turning gardens and homes into play spaces, with a focus on trampolines, swimming pools and wheeled or climbing equipment.

Product range

The shop is organised around several main families of products:

• Trampolines: rectangular, round, oval and inground or sunken models, sorted by size (small up to 9ft, medium up to 15ft, large 16ft+ and extra large 20ft) and by brand, including JumpPRO, Salta, Akrobat and Springfree. The range also includes a 23ft x 10ft JumpPRO Xtra model presented as the world's biggest trampoline.
• Above-ground swimming pools: rectangular, round and oval pools, classified by size (medium 10ft+, large 16ft+, extra large 20ft+ and giant 30ft+) and by price brackets (under £2,000, under £1,200 and under £700), with brands such as Bestway and Intex.
• Scooters and bikes: kids' two-wheel and three-wheel scooters, stunt scooters, trikes and balance bikes, including Trybike convertible models and Little Tikes balance bikes.
• Climbing frames and play systems: luxury climbing frames and play systems.
• Sports equipment: basketball hoops and backboards (wall-mounted and freestanding Salta models), football goals and training rebounders, and outdoor games such as Jazzminton.
• Accessories and maintenance: trampoline ladders, weather covers, tie-down and anchor kits, trampoline games, pool accessories and maintenance items, scooter accessories and safety gear such as helmets, bells and streamers.

Buying and delivery conditions

Most items are offered with tracked delivery in one to two working days across the UK, and Saturday delivery is available for some products with a surcharge shown at checkout. Delivery covers mainland UK addresses; remote areas and the Scottish Highlands may have longer times and a delivery surcharge. The company also states that it offers free UK delivery on all orders.

Purchases can be returned within 90 days, provided the product is unopened and unused and in its original packaging. Payment can be made by major credit and debit cards, PayPal and Klarna, and the company offers instalment payment options at checkout. Digital gift cards are sold from £50 to £500 and can be sent by email to the buyer or directly to the recipient on a chosen date with a personal message.

Assembly, aftercare and warranties

MadFun offers trampoline assembly through a partnership with Taskrabbit. It also stocks a full range of spare parts for the products it sells and describes a lifetime aftercare service intended to keep equipment safe and functional. Products carry a manufacturer's warranty, and the team assists with claims.

Support and company profile

Customer support is handled by a team based in Surrey, which the company presents as an alternative to overseas call centres. The team advises on topics such as measuring a garden or choosing a pool filter. The company states that it has 22 years of experience in the sector and that it selects brands according to criteria of safety, durability and play value. It also refers to positive reviews on Trustpilot.