Lands' End UK

Lands' End UK: clothing, footwear and home textiles sold online

Lands' End UK is the British-facing online store of the clothing label Lands' End. The site is organised around two main departments, Women and Men, and adds a smaller Home section. Orders are placed through the online shop, and the company also offers telephone ordering and a live chat channel for customer questions.

The range is presented as seasonal, with the current edit built around autumn: layering pieces, transitional tops and what the store calls Modern Heritage styles. Alongside the seasonal collections, the site keeps a permanent outlet and sale area, and the catalogue at the time of writing showed reductions of up to 60% on selected full-price styles and up to 40% on August favourites.

Womenswear: fit options and product families

The women's department is the broadest part of the catalogue. It is divided by garment type and also by fit, with dedicated Petite, Plus and Tall sections, so the same style families can be found in different cuts. The main product groups shown are:

• Coats and jackets, including raincoats, fleece gilets, puffers and down jackets, and winter coats
• Dresses, skirts, jeans, trousers and chinos
• Jumpers and cardigans, shirts and blouses, tops and T-shirts
• Nightwear
• Swimwear, with swimsuits, bikinis, tankinis, cover-ups and rash vests
• Accessories: bags, hats, jewellery, scarves and sunglasses
• Shoes and boots: sandals, trainers, boots and slippers

Swimwear has its own fit structure, with plus and long sizes and cup-specific options covering D, DD and DDD, as well as a mastectomy swimwear line. The footwear range highlights foam-padded insoles, slip-on shoes, walking shoes and leather, suede and smart styles.

Menswear and outdoor-oriented outerwear

The men's department follows a similar structure: coats and jackets, knitwear, polo shirts, T-shirts, shirts, jeans, chinos and trousers, sweatshirts and hoodies, nightwear and footwear, plus a Tall fit section. Seasonal essentials are grouped separately and include fleece, flannel shirts, waterproof jackets, merino and cashmere. The outerwear offer lists raincoats, fleece gilets, jackets, puffers and down jackets, and winter coats, alongside a down-free and feather-free range.

Several product lines are presented as recurring brand collections rather than one-off items: Supima cotton, including T-shirts and cotton multipacks; Super-T; corduroy; the Starfish range; cashmere; fleece; and the Squall and Wanderweight outerwear families. The store labels some of these, such as the down-free fleece, as bestsellers.

Home, sizing and added services

The Home section is limited to towels and throws. Beyond clothing, the site references services such as monogramming and gift boxing, which are excluded from promotional discounts. It also publishes fit guides, including a jeans fit guide, and editorial content under headings such as Latest Stories and Georgia's Edit, with travel-themed photo features from Hamburg, Berlin, Frankfurt, Halensee and Ibiza.

Ordering, delivery and customer service

Purchases can be completed through the online basket or by telephone on the free number, and the company states that telephone ordering is available seven days a week. A live chat window is also offered. The help area covers customer service contact, order tracking, delivery, returns, newsletters and frequently asked questions. Accounts allow faster checkout, order history and a saved wishlist.

Discounts are managed through promotion codes applied at checkout, with stated exclusions for delivery charges, gift vouchers, Countdown Sale styles and Lands' End services. Free UK postage and packaging is described as applying to orders meeting a stated net value after deductions. The company reserves the right to withdraw, amend or extend offers without prior notice.