Spencers Car Sales

Spencers Car Sales, a family-run used car dealer in Rackheath, Norwich

Spencers Car Sales operates from Rackheath, on the outskirts of Norwich, as a family-run retailer of nearly new and quality used cars. The business presents itself as an award-winning operation built on more than 18 years of experience, and its stock extends beyond passenger cars to used commercial vehicles and used bikes. Vehicles can be viewed on the forecourt in Rackheath or reserved online for £99.

The company describes its stock as handpicked and regularly updated, and states that customers who cannot find a particular vehicle can ask the team to source one through its contacts. A free valuation tool is offered for customers wishing to value their current car before selling or part-exchanging it.

Stock and brands on the forecourt

The online catalogue, as listed at the time of writing, groups vehicles by make and includes a mix of mainstream and premium marques. The makes shown are Audi, Bentley, BMW, Citroen, Dacia, Ford, Honda, Jaguar, Kia, Land Rover, Mazda, Mercedes-Benz, Mitsubishi, Nissan, Peugeot, Renault, SEAT, Skoda, Vauxhall, Volkswagen and Volvo. The search filters allow browsing by full price or monthly payment, with price bands running from £6,000 up to £44,000 and monthly payment bands from £100 to £550.

Finance, part exchange and vehicle sourcing

Finance is arranged through a panel of lenders, with plans the company says can be adapted to different budgets. The team works with each customer to identify a suitable plan and monthly payment. Part exchange is accepted, and the site also offers a vehicle sourcing service for buyers looking for a specific model not currently in stock.

On-site servicing, MOT and repairs

Spencers runs its own service centre at the Rackheath site, which the company describes as five-star rated. The workshop handles servicing, MOT testing, tyres, air conditioning and repairs, and the technicians are described as highly trained. The business presents this combination of sales and aftersales as a complete package for customers in Norwich.

Reputation and customer feedback

The site displays a rating of 4.7 from 95 reviews attributed to Google. The published testimonials describe purchases of an Audi A3 and a Jaguar XF, mention a no-pressure approach on the forecourt, and refer to aftersales work carried out by the on-site garage. Individual accounts also mention a 12-month MOT, transfer of private number plates and short-term vehicle storage arranged around a collection date.