Robins Row

Robins Row: insurance broking from three English offices

Robins Row is an insurance intermediary that arranges cover across four broad areas: rural, commercial, private clients and personal insurance. The firm states that it has specialised in these fields since 1867 and that it has traded under the Robins Row name since 2014. It operates from offices in Hampshire, Suffolk and Sussex and works both with local clients and with clients elsewhere in the UK.

Its stated method is to assign each client a single dedicated expert who takes time to understand the client's requirements, then to provide advice, upfront costings and a policy tailored to those needs. The firm presents itself as working with a selected group of insurers and as handling policies and renewals on the client's behalf.

Rural and agricultural risks

The rural side of the business covers farm vehicles, livestock and agricultural equipment, alongside liability cover required by law. The product list under this heading includes:

• Agricultural fleet insurance
• Bloodstock insurance
• Engineering and safety cover
• Estate insurance
• Farm insurance
• Rural Protect

The firm frames this work around protecting an estate and the business operating on it.

Commercial lines

For business clients, Robins Row lists professional indemnity and legal indemnity cover together with liability insurance. The commercial menu names the following sectors and products:

• Business liability
• Legal indemnities
• Manufacturing and wholesale
• Motor trade
• Professional indemnity
• Property owners and landlords
• Retail, office and hospitality
• Tradesman insurance

Private clients and personal policies

Under private clients, the firm addresses high net worth households, positioning bespoke policies for exceptional properties and valuable individual items. The personal insurance line covers household, motor and travel policies. Robins Row states that it can manage and explain complex schedules and that it seeks competitive terms at renewal.

History of the business

The firm traces its origin to 1867, when a stationmaster named CJN Row sold accident insurance to railway passengers to supplement his income. That venture grew into the family business CJN Row and Sons, which later moved to larger premises and widened its range to rural, commercial, high net worth and personal insurance. Since 2014 it has operated as Robins Row and has run three offices. The firm says it has worked with many clients for more than ten years and that its stated plans involve reaching more clients and extending its office network.

How the firm presents its service

Robins Row describes its approach as straightforward and transparent, with no unnecessary extras added to policies, and cites its long experience of how insurers respond to claims as the basis for the panel of providers it uses. Its own summary of strengths lists a century of service, farm specialisation, customer service, simplicity and experience with high-value net worth individuals. The company states that it is authorised and regulated by the Financial Conduct Authority under register number 308259.