Health Transportation Group UK

Patient transport across several English regions

Health Transportation Group UK, known as HTG-UK, provides non-emergency patient transport and mental-health transport. The organisation traces its origins to Thames Ambulance Service, founded in 1989, and says it has developed through work with NHS trusts and integrated care boards. Its website lists separate operating areas and booking contacts rather than one national pickup point.

Regional coverage and bases

The areas shown include North East Lincolnshire, Norfolk and Waveney, Mid and South Essex, Dorset, Cornwall and the Isles of Scilly, Devon, and Suffolk and North East Essex. The company lists operating bases in places such as Grimsby, King's Lynn, Norwich, Chelmsford, Bournemouth, Bodmin, Exeter and Ipswich. A Birmingham hub is also named. These are administrative or operational bases; the website does not present them as interchangeable patient booking offices.

The source gives a different booking number for each service area. It also gives a specific weekday booking window for Dorset, while other areas have different or unstated arrangements. For that reason, a patient or referrer should use the number and instructions for the relevant local service rather than assuming the Dorset schedule applies across the whole network.

Organisation and service development

HTG-UK says it has launched several major non-emergency transport contracts in recent years, including work in Cornwall and Norfolk and Waveney, and identifies Suffolk and North East Essex as an area served from April 2026. It describes itself as part of the wider HTG Group. The website provides patient information, service descriptions, careers and a section on safety, quality and clinical governance.