Koala Pets

Koala Pets: single-protein dog treats with the full label on the pack

Koala Pets is a UK-based online retailer of natural dog treats, chews, bones and supplements. The company presents itself as a small, family-owned business and states that every recipe uses one named protein, with no fillers or meat derivatives, and that the complete ingredient list is printed on each packet rather than buried in small print. Its catalogue is organised into four categories: bones, yak chews, treats and supplements.

What the range includes

The shop lists products such as yak chews for dogs in different pack sizes, ostrich metatarsus bones and pizzle sticks. The product pages show prices in pounds sterling, and the site indicates that orders over £25 qualify for free UK delivery. The range is described as grain- and gluten-free, and the company says each recipe contains a single named meat.

How the founders describe the business

Koala Pets was started by Matthew and Byron, who say they set up the company after becoming frustrated with dog-treat labels that contained fillers and vague meat derivatives. According to their account, they wanted to offer the opposite: real, natural ingredients listed on the pack with nothing hidden. They also state that every treat is taste-tested by their own two dogs, Roo and Arya, and that products the dogs reject do not go on sale.

The label comparison

The website includes a comparison table contrasting Koala Pets with what it calls typical treats. The table claims that Koala Pets uses one named protein per recipe, no fillers or meat derivatives, grain- and gluten-free recipes, full ingredients printed on the pack, and UK family ownership, while marking those same points as absent in typical treats. These are the company's own claims as presented on its site.

Customer base and feedback

The site states that Koala Pets has served more than 100,000 UK dog parents and reports an average rating of 4.8 stars. It also displays a section of customer comments and points visitors to the @koalapets account for further content. These figures and ratings are those published by the company at the time of writing this profile.

Company details

Koala Pets trades as Bear and Koala Ltd, with company registration number 14243047 and VAT number GB459444851. The business address is Unit 1, Newport Business Park, Newport, Pembrokeshire, SA42 0LT, United Kingdom. The site lists a contact phone number and email address, and offers a 10% discount code for a next order when visitors sign up to the email list.