Douglas Pharmacy Gosforth

Douglas Pharmacy Gosforth, a community pharmacy in Newcastle upon Tyne

Douglas Pharmacy Gosforth operates from registered premises at 17 Ashburton Road, Gosforth, in Newcastle upon Tyne. The pharmacy is owned by AAA Health Limited and its premises are registered with the General Pharmaceutical Council (GPhC) under registration number 1037506. Sandhya Khanna is the Superintendent Pharmacist, with GPhC registration number 2057501.

Alongside dispensing, the pharmacy runs a prescription collection and delivery operation and a set of in-store services aimed at patients who take regular medication or want support to stop smoking.

Prescription collection, delivery and management

The pharmacy offers a free daily prescription collection and delivery service. Its own description of the coverage differs between pages: one section lists all areas of Newcastle, North and South Tyneside and Gateshead, while another refers to Jesmond, Newcastle and Gosforth. In both cases the pharmacy states that delivery of medication is free and same-day.

A separate free Prescription Management Service allows the pharmacy to hold a patient's repeat slip and order the medication when the next supply is due. Patients can arrange these services by phone, text, email or through the website.

Online prescription ordering

Repeat prescriptions can be ordered online through the website after signing in or registering, at a time chosen by the patient. The pharmacy also explains the NHS Electronic Prescription Service, which lets a GP surgery send prescriptions to the pharmacy electronically, and it handles NHS prescriptions, repeat prescriptions, electronic prescriptions and private prescriptions.

Services available in store

• Blood pressure monitoring
• New Medicines Service
• Stop smoking service, described elsewhere on the site as a smoking cessation clinic
• Acceptance of unwanted medicines
• Health advice

Online health information

The website gives access to information on more than 800 conditions and treatments, with content supplied by NHS Choices. The pharmacy presents this as free online health advice for patients alongside its in-store offering.

Feedback and complaints

The pharmacy invites comments and suggestions about its website and services, directed to Sandhya Khanna using the contact details published on its contact page. It also maintains a separate complaints procedure page for patients who wish to raise a complaint about a service.