Newbury Self Store

Newbury Self Store: self-storage in West Berkshire since 1999

Newbury Self Store describes itself as the first and original self-storage company in Newbury, established in 1999. It presents itself as an independent, locally owned business that has served thousands of customers over the years, and it states that many of them have returned repeatedly. The company operates from a purpose-built facility in Newbury that it describes as new and easy to access for people living or working in Newbury, Hungerford, Thatcham and the surrounding West Berkshire area.

Storage options for households and businesses

The service is organised around three main storage lines, complemented by packaging materials:

• Personal storage: a range of unit sizes aimed at people moving house, decluttering, building an extension or simply needing more space.
• Business storage: units of various sizes for business requirements, with industrial-quality shelving and racking and discounted rates for longer-term business contracts.
• Container storage: listed among the storage options offered by the company.
• Packaging supplies: cardboard boxes, tape, bubble wrap and other packaging materials, which the company states are manufactured in the UK.

Units are described as purpose-built and fully maintained in a clean and dry condition. The team says it always tries to identify the smallest unit that fits a customer's needs in order to keep costs down.

Security and access conditions

The site is presented as safe and secure, with a monitored alarm, CCTV and reinforced steel shutter doors. The company states that the facility is always staffed when open. Contracts are described as having no lengthy commitment: two weeks' notice is required at any time.

Pricing approach and introductory offers

Newbury Self Store frames its pricing around long-term value rather than only introductory discounts. According to the company, charges and storage insurance are billed per calendar month instead of every four weeks, and introductory discounts tend to run longer than those of other self-storage operators. Insurance is quoted from £8 per calendar month. Additional discounts are offered for block storage rentals paid in advance, for long-term customers and for non-profit organisations. At the time of writing this profile, the site advertised 50% off the first two months.

Services included with a rental

The company states that it signs for parcels and deliveries on behalf of customers at no extra charge and provides racking free of charge, subject to availability. Packaging materials are kept in stock on site. Customers are also offered tea and coffee during their visit.

Environmental commitment

Presenting itself as "The Green Self Store" in Newbury, the company states that it plants 50 trees per month to remain carbon positive as a business, plus an additional two trees for every unit booked each month.

Team and customer feedback

The site names Rob and Amy as owners and directors, alongside Phil as store manager and Anita, Nick and Adrian as assistant managers. The company refers to its Google and Trustpilot reviews and reproduces comments from customers in Newbury Racecourse, Thatcham and Newbury, which highlight flexibility on unit size, help with an international move and staff staying late on a move-out day.