Mary Hare Hearing Services

Two hearing businesses under the Mary Hare umbrella in West Berkshire

Mary Hare Hearing Services brings together two operations that share premises in Newbury, Berkshire: the Hearing Aid Repair Shop (HARS) and the Mary Hare Hearing Centre. Each is jointly owned by Mary Hare and a major hearing aid manufacturer, an arrangement the organisation describes as a unique partnership.

Mary Hare is presented as a charitable organisation with more than 130 years of activity in audiology. Half of the profits generated by these businesses are directed to Mary Hare School, which educates deaf children and young people from across the UK. The company frames a repair or a purchase as a contribution to that education work.

Hearing Aid Repair Shop (HARS): repairs across all makes and models

Founded in 2002, HARS specialises in repairing hearing aids of every make and model. The service is organised around speed and efficiency, and the shop presents a fast-track option under the name HARS Prime alongside its standard servicing.

• All-make hearing aid repairs
• HARS Essential Servicing
• HARS Prime fast-track service
• Batteries and accessories
• Recycling of unwanted hearing aids

HARS works with two distinct audiences: private customers who send in their own devices, and dispensers who use the repair service professionally. The site explains how to send a hearing aid and publishes terms and conditions for the process. Guidance on looking after hearing aids and troubleshooting tips is also provided.

Mary Hare Hearing Centre: assessments and hearing technology

The second business operates as a local hearing care centre. Its offer combines a free initial hearing assessment, access to advanced hearing technology and an aftercare package. The centre positions itself on expert local care rather than on device sales alone.

Ownership and charitable link

Both businesses are joint ventures between Mary Hare School for deaf children and a large multinational hearing aid company. The stated allocation of 50% of profits to the school is the central element of the group's identity and is repeated across its communications.

Customer service and public information

HARS highlights its commitment to customer service and points to a body of testimonials from customers. The group also publishes news, an online shop, answers to frequently asked questions and a section on its history. A video features operations manager Bryan Dobson explaining the repair business.