BB Mortgages

Independent mortgage advice from Newark

BB Mortgages is a mortgage broker based at Beacon Hill Office Park on Cafferata Way in Newark. The firm presents itself as an independent adviser with access to the whole mortgage market, positioning itself as working for the borrower rather than for a particular lender. It describes itself as a credit broker rather than a lender, and states that it may receive commissions from lenders that vary according to the lender, product or other permissible factors, with the commission model confirmed to the client before proceeding.

The company is directly authorised and regulated by the Financial Conduct Authority (795789) and is registered in England as BB Mortgages Ltd (08057085). Its stated approach centres on simplifying what it calls the jargon and unfamiliar steps of mortgage applications, and it indicates that if it cannot find a solution it will not charge the client.

Core mortgage services

The main areas covered are:

• First-time buyers: guidance through the house-buying process from start to finish.
• Home movers: support for those moving home and renewing a mortgage.
• Remortgage: searching the market for a suitable deal.
• Buy to let: advice on portfolios and available deals, including the taxation rules that apply to this type of lending.
• First Home Scheme: guidance through the scheme, with free Zoom calls or face-to-face appointments offered.

Specialist lending areas

Beyond standard residential cases, the firm lists a set of specialist mortgage categories: self-employed mortgages, professional mortgages, contractor mortgages, let-to-buy mortgages, high net worth mortgages, self-build mortgages and military mortgages. It also offers divorce and finance planning advice. These lines address borrowers whose income structure, property plans or personal circumstances fall outside straightforward employed lending.

Protection insurance

Alongside mortgages, BB Mortgages arranges protection products: life insurance, critical illness protection and income protection insurance. The firm also provides a mortgage calculator on its site.

Track record and recognition

The company states that its team has approved more than 1,000 mortgages. It also reports having received awards in the categories of Business of the Year and Customer Care Team of the Year, without specifying the awarding body in the material reviewed. Client comments published on the site highlight long-standing relationships, responsiveness and clarity of advice; these are individual testimonials rather than a general measure of service.

A family-run brokerage

BB Mortgages describes itself as a family business. Its office sits on Newark marketplace next to Flossie and Boo, an independent toy shop run by the wife of founder James Carpenter. The firm also says it maintains a network of trusted specialists to whom it can refer clients for advice on pensions, wills, investments, trusts and solicitors.

Complaints and regulatory information

The site sets out a complaints route: clients can contact the firm by email or write to the Beacon Hill Office Park address, or alternatively contact the Financial Ombudsman directly through its website.