Tiacare

Tiacare Supplies: mobility aids and care equipment sold online

Tiacare Supplies operates an online store specialising in mobility aids and equipment for people with disabilities, chronic illness or reduced mobility, as well as for carers and care settings. The catalogue is organised into broad families that cover personal care, the bathroom, the bedroom, moving and handling, seating and wheelchairs, alongside personal protective equipment (PPE) and household products.

The company presents itself around the service attached to large equipment purchases, stating that it handles delivery, installation and commissioning of equipment through its own engineers, with the caveat that deliveries are sometimes carried out by a third-party engineer.

Product ranges in the catalogue

The store groups its products into several sections, each with subcategories:

• PPE: disposable aprons, gowns, coveralls, headwear, oversleeves and overshoes, plus disposable, latex, nitrile, vinyl, sterile and surgical gloves.
• Bathroom: bathing aids, bath hoists and lifts, bath and shower benches, shower chairs and stools, towels, wall-mounted shower seats, commodes, toilet frames and seat raisers, anti-slip mats and grab rails.
• Bedroom: bariatric beds, hospital beds, hospital low beds and hospital floor beds, hospital bed packages and hospital bed hire, together with airflow and pressure mattresses, bedding (pillows, fitted and flat sheets, duvets, valances, fire-retardant bedding), cot bumpers, fall prevention items and overbed tables.
• Personal care: wound care dressings, hand care, sanitiser and soaps, incontinence products, needles and syringes, and patient protection items such as dry and wet wipes.
• Medical equipment: respiratory equipment, medical and catering trolleys, thermometers and oximeters.
• Household: household care products, waste bins and bin liners, disposable paper products, laundry bags, laundry trolleys and laundry powder.
• Mobility aids: mobility scooters, rollators, walking sticks and stairlifts.
• Moving and handling: evacuation glide and slide sheets, handling belts, patient transfer systems, weighing scales, transfer boards, stand aid slings, hoist slings, mobile hoists, gantries, Sara Stedy stand aids and ceiling track hoists.
• Seating aids: chairs and accessories, chair tables, lounge chairs, seating accessories and cushions, manual and electric recliner chairs, and couches, plinths and treatment chairs.
• Wheelchairs: attendant wheelchairs, power chairs and self-propelled wheelchairs.
• Spare parts: bathroom, bedroom and hoist spares, plus mobility scooter batteries and chargers.

Hospital bed hire

One of the services highlighted is hospital bed hire. According to the company, the hire beds feature electrically powered height adjustment, a back rest and a knee break to provide complete profiling, aimed at people with disabilities and those with chronic illness. The site also lists hospital bed packages among its bedroom products.

Delivery, installation and maintenance

For large equipment purchases, Tiacare states that it arranges delivery, installation and commissioning, followed by a full demonstration of how the equipment works. It also indicates that it can arrange routine maintenance or testing. The same service description notes that deliveries are sometimes carried out by a third-party engineer. For hoists, the company says it provides delivery, assembly and commissioning, including free kerbside delivery, with engineers ensuring safe installation and offering a demonstration on safe operation.

The store advertises free delivery on baskets over £100 excluding VAT and the option to pay in three instalments. It also mentions a product consultation line for advice before purchase.

VAT relief for eligible customers

The site explains that individuals who are chronically ill or disabled and who buy products for personal use, or charities that make products available to a disabled person for their own use, may be eligible for VAT relief. Several catalogue prices are shown with a VAT-relief variant.

Customer feedback

The testimonials reproduced on the site, attributed to Google reviews, describe experiences with hospital bed hire, delivery and assembly at home, weekly payments during a hire period, and advice on wheelchairs and PPE. Reviewers mention staff members by name and highlight the handling of changed delivery dates and the condition in which equipment was left after installation.