Trade Response Group

Trade Response Group: 24/7 emergency plumbing, electrical and locksmith dispatch from Milton Keynes

Trade Response Group (TRG) is a family-run property services business based in Milton Keynes. It began more than 15 years ago as an emergency plumbing service and now coordinates plumbers, gas engineers, electricians and locksmiths from a single desk. The company serves homeowners, landlords, letting agents and local commercial sites, and states that it answers calls day or night, including weekends and bank holidays.

How a call-out works

The process is presented in four steps: the caller describes the fault on 07765 621916, TRG confirms the booking fee and dispatches an engineer, the engineer assesses the situation on site and quotes any additional labour and parts before starting, and the agreed work is carried out. The company says it aims to be on site within 90 minutes for genuine emergencies, subject to location and engineer availability, and that a real arrival time is given during the call. Workmanship is guaranteed for 12 months, while product warranties follow the part fitted.

Trades and services

TRG groups its activity into three core trades, with gas, heating and drainage handled through the plumbing side:

• Plumbing: leaks, boilers, loss of hot water, blocked drains and heating faults. Gas work is carried out by Gas Safe registered engineers.
• Electrical: power cuts, tripped boards, sparking sockets and testing, including EICRs. The electricians sent are described as NICEIC, NAPIT or Part P approved.
• Locksmiths: lockouts, failed cylinders and urgent access, using non-destructive entry where possible.
• Gas and heating: boiler breakdowns, gas leaks, heating faults and safety checks, handled by Gas Safe engineers.
• Drainage: blocked drains, toilets and sinks, attended by the same plumbing team.
• Commercial: failed boilers, pumps and radiators in offices, shops, schools, restaurants and rental properties, restored through the plumbing and gas side of the business.

Additional services listed for the Milton Keynes area include leak detection, appliance repair for washers, dryers, cookers and dishwashers, emergency boiler repair and EICR testing.

Coverage

Milton Keynes is the base. The service area also includes Bletchley, Wolverton, Stony Stratford, Newport Pagnell, Bedford, Luton and St Albans, with dedicated pages for emergency plumbers, electricians and locksmiths in several of these locations. In London, the site lists emergency plumbing and electrical coverage in Hammersmith & Fulham, Kensington & Chelsea and Richmond upon Thames. TRG states that it will confirm whether it can reach a caller the same night.

Accreditations, insurance and payment

The company states that its tradespeople are qualified and insured, that gas engineers are Gas Safe registered, that electricians are NICEIC, NAPIT or Part P approved, and that public liability cover is £5 million. Payment is accepted by major cards, cash and Clearpay if approved. For non-urgent matters, TRG offers a message form and says it aims to reply within 24 hours.

Customer feedback shown on the site

The website reproduces comments from Trustpilot reviews attributed to business clients, including the owner of a Toni & Guy salon in CMK, the owner of an Energie Fitness gym in Brooklands and an area manager for Blonde Envy Salons in Buckinghamshire. These testimonials describe punctuality, speed of response and ongoing support; they are individual opinions and not an independent assessment of the company.