Managed247

Managed247: UK-based managed IT services with round-the-clock cover

Managed247 is a UK managed service provider that positions itself as an extension of its clients' internal IT teams. Its core proposition is a service desk staffed, every day of the year, with every engineer described as a full-time UK-based employee and no offshore handoffs. The company reports a customer NPS of 94.1, measured quarterly across its customer base, against an industry average it places around 60.

The firm operates from Milton Keynes and lists additional IT support locations in London, Birmingham and Manchester. It states that delivery is UK-only while the service desk is multilingual, aimed at distributed workforces across the EU and beyond.

Service desk models and IT support

Support is organised into several engagement formats rather than a single contract type:

• Shared IT services
• Co-managed IT services, for teams that retain part of the function in-house
• Dedicated IT services
• Outsourced IT support, presented as a complete IT department
• Network support services and ITIL service management

The service desk is measured on first-time resolution, and the company frames its support around employee experience and productivity rather than ticket volume alone.

Multicloud: Microsoft, Google and AWS

Managed247 covers three hyperscalers under one contract: Microsoft Azure, Google Cloud Platform and Amazon Web Services. The cloud practice spans Microsoft 365 and Modern Work, Microsoft Copilot, Windows Virtual Desktop, Google Workspace, FinOps and cloud cost optimisation, and G-Cloud 15. The company presents this as a single point of accountability, arguing that clients should be able to choose the right cloud rather than the only cloud their provider supports.

Cyber security and compliance

The security offering is built around detection plus resolution, with /365 threat detection, investigation and response. Specific services include managed endpoint detection and response, identity threat detection and response, security awareness training, domain security (DMARC) and penetration testing. The layered defence is described as mapping to Cyber Essentials and ISO 27001, and the company states it operates under ISO 27001 itself.

Consultancy and cloud migration

An IT consultancy line covers migration to the cloud, IT architecture and IT project management. The company describes the advice as vendor-honest, delivered by a team that also runs the systems it recommends.

LiveTrace, an in-house monitoring platform

LiveTrace is Managed247's own platform, which the company stresses is owned and built entirely in-house rather than white-labelled. It is presented as the product of ten years of development and covers IT, cloud, OT, IoT and the physical world, with correlation designed to raise one ticket per real issue instead of a flood of alerts. A public service status page reports the state of the service desk, LiveTrace, Microsoft Azure UK regions, AWS London (eu-west-2) and Google Cloud europe-west2 (London).

Sectors served

The company targets regulated and always-on organisations across ten sectors: professional services, accounting, legal, construction and engineering, finance and banking, manufacturing, retail, hospitality and entertainment, not-for-profit and public sector. Each has a dedicated support proposition, from firms that bill by the hour to production lines, stores, venues and public services.

Research and free tools

Managed247 publishes its own research, including a 2026 study of 2,000 UK employees putting the annual cost of IT downtime to the UK at £44bn, and a second 2026 study on regional gaps in AI adoption across the country. It also offers free tools: a Target Operating Model Builder that maps responsibility for 72 IT services and produces an executive PDF, and an AI Policy Generator for selecting approved AI tools and data rules.

Recognition and company details

The company lists a series of industry awards, including Managed Service Provider of the Year at The Channel Awards in 2016, 2017 and 2018, Innovative MSP Enterprise of the Year, and a CRN MSP of the Year Triple Crown, alongside appearances on the Sunday Times Tech Track 100 and the FT 1000 list of Europe's fastest-growing companies. Managed247 Ltd is registered in England and Wales under company number 07019261, with D-U-N-S number 21-179-3704.