Control Print Solutions

Independent printer and photocopier leasing from Milton Keynes and London

Control Print Solutions supplies office printers and photocopiers on lease and for sale, and positions itself as an independent supplier rather than a reseller tied to a single manufacturer. The company describes a straightforward, professional approach and states that it serves all types of business, from organisations needing a single desktop printer to those reviewing an existing print estate. Its two stated offices are in Milton Keynes and London, and it offers its services to the surrounding areas of both.

The company presents itself as a rapidly growing supplier of photocopier and printer-leasing solutions. Beyond supplying hardware, it offers to review a customer's current equipment, a service aimed at businesses already committed to a contract or unsure which direction to take.

Printers, copiers and managed print services

The core offer covers office printers and photocopiers, including tailored photocopiers and desktop printers. Alongside the hardware, the company lists a set of solutions under its own overview:

• Output management
• Document management
• Scanning
• Process
• Mobile and cloud printing
• Print management and cloud print
• Digital sign-in

It also advertises printing software among its main areas, and a product finder for locating equipment within its range.

Manufacturer partnerships

Control Print states partnerships with two manufacturers, Konica Minolta and HP, and says these longstanding relationships allow it to offer lease and rental packages built around the customer's requirements. The company presents its independence from any single manufacturer as the reason it can recommend a leasing package based on what suits the business rather than on a fixed brand line-up.

Service commitments and response times

The company publishes a set of performance figures and service promises that frame its support model:

• A 97% first fix rate
• Next-day delivery turnaround for consumables
• A four-hour service call response, described as guaranteed
• Use of genuine parts and toner

It also cites the scale of its installed base, referring to more than 3,939 machines in the field and over 1,557 customers in one part of its site, and to over 3,029 machines and more than 1,147 customers in another. The company argues that too often the focus in the sector is on driving sales without delivering the promised service afterwards, and frames consistent service levels as its central commitment.

Print security and environmental approach

On security, Control Print notes that printers and copiers form part of day-to-day business processes and can become an easy target for hackers if not managed correctly. It offers integrated security features intended to protect sensitive information and confidential documents, including limiting who can print, password-protecting devices and enabling document encryption, alongside help in setting print security policies.

On the environment, the company highlights paper waste as a concern and states that its choice of partners reflects that objective, pointing to Konica Minolta and HP as manufacturers actively improving the eco-friendliness of their product ranges. It links to Konica Minolta materials on carbon neutrality, sustainability policy and environmental and social responsibility.

How a project is handled

The company describes a five-stage process: an initial conversation with a solutions expert, creation of a tailored and cost-effective proposal, a presentation and agreement of the solution, delivery and installation, and ongoing account management. It presents clear and simple pricing as a principle, with value and customer service as the stated objectives.

Client base and references

Published references come from organisations across several sectors, including M L Accessories, Dods Parliamentary, Paypoint, ABA Research, Berry Recruitment, Domus, Moreland Estate Agents, Glenny, the charity Rett UK and Mimram Pon, an electrical and mechanical company based in Luton. Several of these accounts describe relationships of 15 to 20 years and fleets of 40 to 50 devices spread across multiple offices, including a recruitment business operating some 30 offices. One reference notes a tender process involving more than five competing companies.

Support channels

The company separates its contact routes for leasing enquiries, service requests and consumable ordering, and offers direct telephone support for printer leasing, toner ordering and service requests.