Blue Flame Services Ltd

Blue Flame Services Ltd: boiler installation and plumbing across Cumbria

Blue Flame Services Ltd is a heating and plumbing company based in Maryport, Cumbria. Its work centres on the installation, replacement and servicing of domestic boilers running on gas, oil or LPG, alongside general plumbing and heating. The company presents itself as Cumbria's leading boiler installation and replacement specialist, a claim that appears in its own promotional material.

The service area covers Workington, Whitehaven, Cockermouth, Wigton, Keswick, Penrith and Carlisle. The company states that it serves the whole community across Cumbria.

Boiler installation and replacement

Blue Flame installs central heating systems with A-rated condensing boilers from what it describes as the UK's leading boiler brands. The site lists Worcester Bosch among the brands it installs and identifies the company as a Worcester Bosch accredited installer. It also holds Which? Trusted Trader status.

New boiler installations are offered with free quotations, 0% interest-free finance options and guarantees of up to 12 years. The company notes that guarantees and warranties are not insurance-backed. A £150 discount on a new energy-efficient boiler is advertised on the site.

Boiler care plans and servicing

Blue Flame offers a range of boiler care plan packages intended to keep a home's heating working throughout the year, with options for oil, gas and LPG boilers. Servicing covers oil-fired boilers, including oil tanks and oil storage. The company is OFTEC registered for oil work and states explicitly that it does not cover commercial boilers.

The site lists the following prices at the time of writing:

• Landlord Gas Safety Certificate (gas meter, combi or conventional boiler and cooker/hob): £108
• Landlord Gas Safety Certificate (boiler, fire and cooker/hob): £108
• Combi boiler service: £89 including VAT
• Conventional boiler service: £89 including VAT
• Back boiler service: £149 including VAT
• Gas fire service: £89 including VAT
• Boiler and fire service: £149 including VAT
• Unvented cylinder service: £89 including VAT
• LPG boiler service: £89 including VAT
• Oil boiler service: £145 including VAT

Finance and regulatory details

Finance options are provided by Novuna Finance. Blue Flame Services Ltd states that it acts as a credit broker and not as a lender, and that it does not receive a fee for the introduction. Credit is supplied by a panel of lenders and is subject to status and a credit check completed before work begins. A 14-day cooling-off period applies to all applications; if cancelled within that period, the full outstanding balance must be paid by alternative means.

The company is authorised and regulated by the Financial Conduct Authority (FRN 684408) for credit broking. It is registered in England and Wales as company number 04722435, with VAT number 842390235. Its registered office is at E3 Risehow Ind Est, Maryport CA15 8PD.

Safety guidance and customer feedback

The site includes guidance on signs that a boiler may need replacing, such as rising energy bills, radiators that heat slowly, leaks, unusual noises, odours and systems aged ten years or more. It advises contacting a Gas Safe registered engineer and, in the event of a suspected carbon monoxide leak, leaving the premises and calling the emergency gas line on 0800 111 999.

Customer comments published on the site describe punctual engineers, friendly staff and efficient service, including annual boiler servicing and thermostat setup. These are individual testimonials rather than a verified rating.

Branches and contact numbers

The company lists local numbers for Maryport, Whitehaven, Keswick and Carlisle. It notes that all calls divert to its office in Maryport.