OpsCaddy

An assistant for incoming calls

OpsCaddy supplies UK businesses with an AI phone assistant that answers incoming calls using information about their services. A business chooses an industry, adds its name and website, and can test the assistant on a dedicated local UK number before directing customers to it. The service is aimed at teams that miss calls during busy periods or outside opening hours. It can answer routine questions, collect a caller’s name and reason for calling, and pass the details on for staff to act.

Call routing and human handover

Businesses can share the new number, divert their existing number to the assistant or set a diversion for calls that go unanswered. OpsCaddy says the assistant can transfer a caller to a person when that is needed. The setup should be tested with realistic questions about opening times, bookings and the services actually offered; a clear knowledge base matters more than simply switching the number on. Staff should also decide which enquiries require immediate handover and which can wait for follow-up.

Bookings, records and integrations

The service presents examples for restaurants, hotels, pharmacies and wholesale businesses. It offers call recordings, transcripts, structured summaries, notifications and a dashboard showing call history and trends. Its site also lists calendar and sales integrations on higher plans. A manager considering the tool should check which booking system is supported, how a reservation is confirmed, who can see recordings and how long those records remain available under the chosen plan.

Plans and business contact

OpsCaddy displays a Core plan with a usage-based inbound call rate, plus Pro and Scale plans with additional features. Rates, included minutes, fair-use conditions and VAT should be checked on the current pricing page before subscribing. The company lists 42 South Street, Manningtree, Essex CO11 1BG and a UK contact number. Its website also offers a live demo, a free trial and a contact form, so a prospective customer can test how the assistant handles calls before moving an existing business line.