NDC (ServiceX LTD T/A NDC)

NDC: laptop service parts and refurbished Dell and Alienware machines

NDC is the trading name of ServiceX LTD, a company incorporated in England that describes itself as a provider of service parts to the IT industry. Its online store combines a large inventory of laptop components with a range of refurbished laptops, with Dell and Alienware as the most prominent brands. The company presents itself as a supplier serving both repair professionals and end users, and states that it holds its own stock rather than advertising goods owned by third parties.

Refurbished laptops and the brands on offer

The laptop section is organised by manufacturer and model family. Alongside Alienware, the catalogue lists Dell G Series, Dell Inspiron, Dell Latitude, Dell Precision and Dell XPS machines, plus a separate category for other laptops and for MacBook. The site's own description highlights refurbished Dell and Alienware laptops, naming the Alienware M17x, M15x and M11x, the Latitude line and the Inspiron Mini netbooks as examples of what it stocks.

Parts for Dell, Alienware and other laptop brands

A substantial part of the business is dedicated to replacement components. The catalogue covers AC adapters, bottom bases, keyboards (including key caps and backlights), protective covers, palmrests, screen assemblies, SSD drives, touchpads and touchpad flex cables. A deeper Dell and Alienware parts section adds 3G, 4G and 5G WWAN cards, batteries, Bluetooth modules and cables, DC power jacks, heatsinks and fans, internal speakers, keyboard frames and lattices, laptop inverters, LCD cables, bezels, lids and screens, optical drives, PCBs and daughter boards, support brackets, tablet keyboards and wireless cards.

Laptop components are also grouped by brand, with sections for Acer, Advent, Asus, HP, Lenovo, Packard Bell and Philips. These include LCD bezels, flex cables, inverters and screens, Microsoft Surface Pro screens, motherboards, hard drive caddies, optical drives, RAM, SSD drives in M.2 and 2.5-inch formats, stylus pens, tablet keyboards, webcams and webcam cables.

Desktop, server and networking stock

Beyond portable computers, the store lists PC components such as CPUs, graphics cards, monitors, RAM, power supplies and networking equipment. The networking range includes switches, NAS units, network cards, transceivers, network cables, console cables and VoIP and telephony products. An enterprise servers section covers internal cables, controller cards, CPUs, memory, server bezels and fascia, server rails, SAN storage and internal storage, power cables, power supplies, heatsinks and fans, miscellaneous PCBs and other components.

Accessories, peripherals and CCTV

The accessories and peripherals category brings together cables, converters and adapters, desktop keyboards and mice, docking stations, external storage, Garmin cables, headsets and headphones, laptop bags and sleeves, laptop chargers, power banks, power cables, printer power supplies, SD cards, speakers and sound bars, toners and imaging drums and webcams. A separate miscellaneous section lists CCTV cameras and NVR units; among the featured products at the time of writing was a Dahua 8MP 4K Pro Series Starlight/WDR varifocal IP bullet camera.

Stock policy, shipping and support

ServiceX LTD states that it does not advertise "ghost stock" or stock owned by other companies, and that the items shown as in stock are owned and held by the company and ready to ship. It also says that if an order runs into a problem, it contacts the customer first to try to resolve it. UK orders placed before 3:30PM are advertised with free same working day shipping, and the company ships worldwide; VAT and tax are charged on goods delivered to the UK only. The site refers to global stock holding and a variety of delivery options intended to match different budgets.

Sales enquiries are handled through the website's contact form or by email, while support and warranty issues are managed through a support ticket raised from the account's HelpDesk tab. The company states that a member of its support team usually responds within 24 hours, except at weekends and on public holidays.

Company details

ServiceX LTD is incorporated in England and governed by English law, with registration number 8876370. Its registered address is 4 Redgate Lane, off Hyde Road, Manchester M12 4RY, England. The UK-based sales team can be reached by email or by telephone on 0161 3272457.