Christian Action Housing Association

Homes and neighbourhood services

Christian Action Housing Association is a social landlord serving North London. The organisation says it has provided mainly rented accommodation for around 60 years across four boroughs. Its website groups services under housing, independent living, accommodation for young people, extra support and neighbourhood estate solutions. Residents can find information about their home, tenancy and the association’s work in local communities.

Tenant services and repairs

The resident section covers rent and arrears, damp and mould, disrepair claims, repairs and tenant information. The website explains that repairs can be reported through several routes and provides a tenant portal for convenient access to tenancy information from different devices. Residents are encouraged to take part in engagement activities intended to strengthen communication between tenants and landlord.

Independent living and additional support

The association lists independent living accommodation, services for young people and extra support among its housing services. These areas are presented separately so visitors can explore the type of provision relevant to their circumstances. The site also publishes guidance on condensation, damp and mould, as well as neighbourhood and estate information. Availability and eligibility for any accommodation or support should be confirmed directly with the association.

Resident engagement and organisation updates

Christian Action invites tenants to contribute feedback on services, including cleaning and grounds maintenance, and publishes news about community events and organisational plans. Its homepage highlights a strategic plan for 2026–2031 and an annual complaints performance and service improvement report. A tenant portal and online forms provide routes for account information, general enquiries, complaints, compliments and antisocial behaviour reports.