Lockguard Locksmiths

Lockguard Locksmiths: mobile locksmithing with a one-hour emergency target

Lockguard Locksmiths is an independent, mobile locksmith service that presents itself as local and describes an average emergency attendance time within one hour of first contact. The company states that it has more than ten years of experience and that it handles both emergency and non-emergency work, from gaining entry after a lockout to replacing locking mechanisms and repairing windows.

Its stated coverage is the local area it serves, without specifying a fixed list of towns or postcodes. The service is mobile, so the work is carried out at the customer's property rather than at a workshop.

Emergency locksmithing

The emergency side of the business is built around urgent access. Lockguard states that if a customer is locked out of a home or business, a member of its team aims to be there in as little as one hour. The same response is offered for other urgent locksmith needs.

Beyond opening doors, the emergency service includes replacing locks when keys have been lost, when a property has just changed hands or when the existing security is considered compromised. The company also offers boarding up: when a home or commercial property has been broken into or a window or door pane has been smashed, it secures the opening so the building is not left exposed.

Non-emergency work: doors, windows and handles

The non-emergency side covers planned repairs and replacements. Lockguard describes itself as a specialist in UPVC and timber door lock repair. The work includes fitting new locks, adjusting doors that do not close or lock properly, and resolving faults in the locking mechanism, the locking gearbox or the locking barrel.

For windows, the company handles problems with locking and unlocking, including faulty handles and defective window mechanisms. It also fits new windows when the existing one cannot be repaired.

Door handles are another line of work. Lockguard fits handles in the 125, 210, 240 and 270 sizes as well as special sizes, in a range of colours for UPVC, composite and timber doors, and states that it tries to accommodate special requests.

Products, standards and guarantees

The company says it works only with brands and products it considers trustworthy, efficient and secure. It describes itself as a high-security lock specialist and an electronic lock specialist, and states that all locks are fitted to British Standard. Its engineers are described as accredited.

All new parts carry a 12-month guarantee, according to the company. It also states that it accepts card payments only.

How the service is organised

Lockguard presents itself as a local operation with local engineers and no call centres, a point it uses to distinguish its service. The published response target for emergency call-outs is an average attendance within one hour, with a separate figure of 30 to 60 minutes cited for call-out.

The company invites enquiries through a form and states that it will contact the enquirer within 30 minutes. It also handles requests by phone and email.

Customer feedback published by the company

The site reproduces two customer comments. One describes a front-door locking mechanism failure before a holiday, with a Lockguard engineer arriving and replacing the lock quickly. The other describes advice on smart locks that led to the supply and fitting of an Ultion Nuki lock. These are individual accounts published by the company, not a summary of its overall performance.