Right at Home UK

Right at Home UK: homecare delivered through a local office network

Right at Home UK presents itself as a national homecare provider whose services are delivered through more than 80 locally owned offices covering England, Scotland and Wales. The organisation states that thousands of families rely on it to help relatives live independently at home. Its registered name is Senior Care at Home Ltd, registered in England under number 07064895.

The company frames homecare as a matter of continuity rather than clinical assistance, describing its approach as person-centred and built around each client's routines, choices and connections to the people and places they value.

Care packages by type of support

The service catalogue is organised into four main formats, each aimed at a different intensity of need:

• Visiting care: help with everyday tasks for people who want support without giving up independence.
• Respite care: temporary cover so that family carers can rest, with the person cared for remaining at home.
• Live-in care: a carer present in the home to provide ongoing support.
• 24-hour care: continuous attention for those who need to remain safe and comfortable in familiar surroundings.

Specialised care by need

Alongside the formats above, Right at Home UK groups its offering by the condition or circumstance that motivates the request. The published categories include elderly care, companionship and support aimed at social wellbeing, personal care for daily routines, dementia care, Alzheimer's disease care, complex care and hospital-to-home support for people leaving hospital. The provider also states that its care and support plans are reviewed regularly and adjusted as needs change, including reducing hours when a client's requirements decrease.

Assessment and planning process

The company describes a three-stage route into care. It begins with a conversation with a local care specialist, followed by an in-home consultation intended to establish the person's priorities, and concludes with the start of a care and support plan at a level the client chooses. The provider stresses that clients retain control of their own decisions and that the plan is tailored rather than standardised.

Information resources and support

Right at Home UK publishes guides intended to explain the different types of care, when support may be needed and what to weigh when making decisions. It also maintains a frequently asked questions section addressing who homecare is for, how pricing varies by location and level of support, when to introduce care and whether a person can arrange care for themselves. The site lists a support team, trusted partners, a charity partner and sections on company culture, clients and awards.

Recognition and recruitment

The provider describes itself as award-winning and displays a score of 9.8 based on 4,884 reviews, according to the information available when this profile was drafted. It also promotes careers in care, referring to award-winning training and progression paths, and offers franchise opportunities.