Energy Bureau

Energy Bureau: business energy comparison from Leicestershire

UK Energy Bureau Ltd. presents itself as an impartial business energy comparison service based in Leicestershire. The company was set up in 2016, and its founders bring more than 30 years of combined experience in the energy services industry. It positions itself as an alternative for businesses seeking competitive rates and customer service in the commercial energy market.

The service is aimed at organisations of very different sizes, from a local restaurant to a large manufacturer. The stated objective is to compare energy providers and secure the best available price, while also ensuring that the tariffs and services chosen fit the customer's needs.

Comparing suppliers and managing the switch

Energy Bureau works from the customer's bill: the client fills in a quote request form and receives a set of options prepared by the company's energy experts. From that point, the broker says it handles dealings with suppliers and negotiates contract options on the client's behalf, including the paperwork required to change provider.

The comparison draws on what the company describes as close relationships with suppliers. Customers can choose between one-, two- and three-year contracts. To prepare a quote, the company states that it only needs the postcode, after which it can return information and a quote in seconds.

Contracts, renewals and paperwork

A significant part of the service revolves around the administrative side of commercial energy. The company explains the role of the Letter of Authority (LOA), a legal document that allows a business to switch from one energy company to another and that also enables Energy Bureau to liaise with suppliers and handle the switchover, as well as the termination of existing agreements.

On renewals, the company warns that the current supplier is not necessarily the cheapest and offers to search the market for alternatives, leaving the decision to switch or stay with the client. It also highlights the risk of rollover contracts, where a supplier automatically renews an agreement at the end of its term and prices may rise without notification; as a customer of the bureau, it says it will call during the renewal window to secure a better deal.

The material also addresses fixed tariffs, described as offering stability because prices remain the same for the agreed duration, which makes budgeting easier for SMEs or businesses with less financial autonomy. The stated drawback is that if the market becomes cheaper, the customer does not benefit until the fixed agreement ends, and such contracts tend to be more expensive per kilowatt hour as suppliers build in a contingency for market fluctuations.

Moving premises and meter references

Energy Bureau indicates that it can assist businesses moving premises, whether for a new connection or for negotiating new gas and electricity contracts. It also explains the meter reference numbers used in the market: the MPAN, a 13-digit number identifying electricity supply points, and the MPRN, a 6- to 10-digit number for gas, required to change supplier or arrange a first connection at new premises. The company offers to help customers locate either number.

Switching times and customer follow-up

According to the information provided, a switch takes four to six weeks when the business is not in a contract, and slightly less when it is not moving premises. The company says it handles the process and contacts the customer only if there is a problem with the transfer, with the existing contract moving into the new one so supply is not cut off. It also states that it confirms agreed rates through a welcome call once the contract is processed and notifies by email or phone when the new contract goes live.

For existing customers, the company says it compares suppliers year after year and provides advice so clients can make informed decisions on tariffs. It also mentions that contracts can be locked in up to six months in advance to try to beat price rises, and that it aims to resolve business energy queries within 24 hours.

Contact details published by the company

The site lists a correspondence address at Morgan Reach House, 136 Hagley Road, Edgbaston, Birmingham, England, B16 9NX. The registered office is Unit D Best House, Grange Business Park, Whetstone, Leicester, Leicestershire, England, LE8 6EP. UK Energy Bureau Ltd. is registered under company number 10504263.