Holiday Park Advice Centre

Consumer claims for UK holiday park owners

Holiday Park Advice Centre is a trading name of European Consumer Claims and presents itself as part of what it describes as the UK's leading holiday ownership and consumer claims specialists. Its work focuses on owners of long-term holiday products, including timeshare, who consider they were mis-sold a holiday park home and suffered a financial loss. The organisation states it has secured millions of pounds in court compensation awards for clients with holiday ownerships.

The service is presented as a free, confidential and no-obligation consultation: an advisor reviews the circumstances of the purchase and the terms of the contract, and then sets out the options for proceeding. The organisation says it works with selected specialist consumer law firms that have handled holiday ownership claims.

Grounds on which claims are pursued

The site lists the practices for which it says holiday park owners are being held accountable:

• Unreasonable increases in pitch fees
• Unfair contract clauses
• Undisclosed fees
• Excessive depreciation
• Misrepresentation in sales practices
• Unreasonable behaviour, including harassment and evictions

Specific claim categories covered include hidden fees and guest pass issues, mis-sold static caravans, pitch fee claims and the evidence needed to support a holiday park claim. The organisation also distinguishes between group claims and individual claims.

Park operators named in the claims work

The site addresses owners at a long list of UK holiday park operators and resorts, including Haven, Parkdean Resorts, Park Holidays UK, Away Resorts, Lyons Holiday Parks, Park Leisure, Seal Bay Resort and Meadow Bay Holiday Park, each with a dedicated claims page. It also invites enquiries from owners at Darwin Escapes, Verdant Leisure, Holgates, John Fowler Holidays and Tattershall Lakes, as well as at any other UK holiday park.

Tools and resources for owners

Alongside the claims service, the site offers a depreciation calculator that estimates what a park home is worth at the current rate of depreciation. It also publishes explanatory material on the history of holiday parks in the UK, the rising costs of holiday park ownership, the ten most common complaints from park home owners, the buy/sell cycle of park home operators and the so-called 20-year rule. A blog, a news section and a video log complement these resources, and a customer portal is available to clients.

The news section has reported on unpaid lease-surrender compensation for former Medmerry owners, on pitch fees continuing to be charged while parks are closed for the winter, and on the planned move of Seal Bay to the Haven brand for the 2027 season, advising owners to compare new fee, pass, letting or resale communications with their existing contract.

Structure and offices

Holiday Park Advice Centre operates from offices in the UK and Spain. The website is maintained and updated by European Consumer Claims, of which the advice centre is a trading name.