EMED Group

EMED Group: healthcare transport across the UK

EMED Group is a healthcare logistics provider that organises access to health and social care services in the United Kingdom. Its activity is structured around four specialist divisions, which the company presents as Community Care, Courier Services, Patient Care and Safe Care. The group describes itself as an established provider of specialist non-emergency transport, and its stated aim is to contribute to the wellbeing of the communities it serves by connecting people with health and care provision.

The organisation reports a workforce of 4,000 colleagues distributed across more than 60 operating bases UK-wide, and describes itself as one of the largest health and care partners to the NHS. It also publishes figures on patient journeys completed every year, alongside references to frontline staff and specialised vehicles, as indicators of the scale of its operation.

Patient transport and booking channels

The core service is non-emergency patient transport. Patients and their nominated representatives, such as carers, relatives or friends, arrange journeys through their local patient transport team, whose contact details the group makes available through a Find My Transport tool. Passengers who have already travelled with the company can use the Patient Zone to book transport, manage bookings, check journey status and cancel journeys that are no longer needed. A first journey cannot be booked through that portal: the passenger must first register their details by telephone with the local team, and logging in requires an NHS number and date of birth.

Healthcare professionals have a separate online booking portal for arranging patient journeys. Access is requested through a form, after which an account is created and login details are sent by email. The group also states that it offers a private or out-of-area patient transport service in some areas, with quotes handled through a dedicated private transport tool.

Community, courier and pathology work

Beyond patient journeys, the group covers Community Care, which includes school and SEND transport, and Courier Services, which extend to pathology work. A recent addition in this area is a North West London Pathology service. The Safe Care division also launched in Lancashire and South Cumbria. Mental health transport appears among the support categories the company lists for people seeking assistance.

Who the organisation deals with

The website organises enquiries by audience: patients and passengers, healthcare professionals, commissioners and procurement teams, press and media, and people wishing to give feedback or make a complaint. There are also channels for careers and volunteering, courier and pathology matters, mental health transport, SEND school transport, HR and employees, and fleet and vehicles. Commissioners can raise service questions through a commissioning enquiry form, which is routed to the relevant team.

Employment, training and benefits

With 4,000 colleagues, EMED Group presents itself as an employer offering competitive rates of pay, training and career development, and flexible access to a range of health benefits and discounts at high street retailers. Its careers section covers current vacancies, the benefits of working at the organisation, the steps to joining, training and development, and TUPE. There is also a volunteer pathway with a register of interest for those who prefer to contribute without paid employment.

Feedback, references and identity

The company states that it welcomes all feedback, whether a concern or a compliment, and directs users to a dedicated feedback and complaints page to choose the appropriate route. For employment references relating to former employees, it asks employers to write to a Reed email address. The site also clarifies a frequent confusion: EMED Group is a UK healthcare transport provider and is not the same as the digital health company eMed, which operates at emed.com/uk and offers services such as weight loss and diabetes management.

An AI-powered chatbot is described as available around the clock to answer common questions and guide visitors to the right contact point. The registered address is Angels Wing 1, First Floor, Whitehouse Street, Hunslet, Leeds, LS10 1AD.