F&P Healthcare

Care and support staffing across Leeds and West Yorkshire

F&P Healthcare is a staffing agency that places care staff and support workers with children's and adults' care and healthcare services in Leeds and West Yorkshire. Its work covers planned rotas, urgent cover and temporary staffing, and the agency describes its role as supplying people who can contribute from the first shift rather than simply filling a vacancy on a rota.

The company states that it has provided more than one million care hours, works with over 100 care providers and draws on more than a decade of industry experience. It also reports that only one in ten applicants is taken on as a member of staff.

How the agency selects and prepares staff

Recruitment is presented as the core of the service. F&P Healthcare says it assesses values, communication and judgement alongside experience, and that checks, training and preparation are completed before anyone represents the agency. Performance is reviewed afterwards, with the stated commitment to act when standards are not met.

• Planned and urgent staffing cover for care and healthcare services.
• Support workers for children and adults.
• Person-centred support shaped around the individual, their home and their service.
• Ongoing review of staff performance with partners.

Services and the people it supports

The agency frames its work around the experience of the person receiving support: a twelve-hour shift is described as twelve hours of that person's life. Its stated priorities are presence and engagement during shifts, dignity and respect in everyday care, and accountability for the people it sends to a service. It also emphasises continuity of relationships with partners rather than one-off shift filling, and responsiveness when a partner needs cover at short notice.

The team behind the agency

The company lists a small management team with defined responsibilities:

• Maria, Director, responsible for service quality and continuous development.
• Frank, Business Manager, working with clients and partners on service delivery.
• Matthew, Workforce Manager, managing candidate relationships; he holds a master's degree in Logistics & Supply Chain Management from the University of Huddersfield.
• Jazz, Payroll & Finance, overseeing payroll and financial processes.
• Sophie, Senior Recruitment, Compliance & Training, covering recruitment, compliance and staff training.
• Michael, IT & HR, supporting technology and human resources.

Recognition cited by partner services

The site reproduces feedback attributed to named partner services. A service manager at Royal Mencap refers to the professionalism of the support workers supplied. A director of Leaving Care Solutions describes the agency taking time to understand staffing needs and matching staff skills. Other comments come from a care home launch partner and from supported living services.

Specific staff members are also singled out by partner services: Felicia, at Hug in a Mug, for person-centred communication, initiative and teamwork on a first shift; Mustafa, at Rowan Court, for supporting an adult receiving two-to-one support and engaging positively with the individual's routines; and Christianah, at 5 Lavender Way Supported Living Service, for initiative, professionalism and work ethic.

Working with care providers

F&P Healthcare positions itself as a partner to care homes, supported living services and other care and healthcare providers, with an emphasis on understanding each service's environment, team and the people it supports before proposing staff. The agency also publishes a careers section and articles alongside its service information.