Smart Plumbers

Smart Plumbers: emergency plumbing and gas engineering across Yorkshire

Smart Plumbers operates as a network of local plumbers and gas engineers attending same-day emergency plumbing and gas work in the Yorkshire region. The company presents itself as reachable around the clock and states that 94% of its jobs are booked and completed on the same day, with a 90% fix rate within the first hour.

Its stated coverage includes Leeds, Bradford, Huddersfield, Wakefield, Halifax, Harrogate, Keighley, Skipton and Holmfirth, among other areas listed on its coverage page.

Boilers and central heating

The boiler side of the business covers emergency boiler repairs, servicing and installation. Under central heating, the company lists emergency leaks, radiator installation and repair, system balancing and powerflushing.

Gas work

Gas services include Gas Safety Certificates, gas leak response, gas pipe repairs and installation, and gas fire repair, service and installation. The company describes its engineers as local to the customer.

Plumbing and appliances

On the plumbing side, Smart Plumbers handles emergency plumbing, toilet repair and installation, tap repair and installation, shower repair and installation, and blockages. It also covers appliance installation, specifically gas hob and gas cooker installation.

The company states that it takes on all plumbing and heating jobs, from dripping taps to full bathroom installations. Its own list of examples also mentions open vent heating to combi boiler conversions, shower and pump replacements, heating zone valve replacements, S-plan and Y-plan wiring, Google Nest installations, boiler relocation, designer radiator installation, toilet flush and fill valve replacements, toilet unblocking, cold water storage tank ball cock replacements, air lock removals, blocked cold feed replacements and burst pipe amendments.

How the service is organised

The booking process is described in three steps: the customer calls or requests a callback for a free, no-obligation quote and advice; the appointment is confirmed and the closest Smart Plumber is dispatched; the engineer then carries out the work. The company states that its lines are open, 365 days a year.

Smart Plumbers says it does not apply call-out charges, arguing that its engineers are local and that billing starts only from the time of arrival at the property. It contrasts this with average call-out rates of £60–£120 charged by well-known nationwide companies, a figure given in its own presentation.

Engineers and guarantees

According to the company, engineers are selected through a strict application and vetting process, are DBS checked as standard and are fully insured. Bookings are described as backed by a 12-month guarantee.

Origins of the company

Smart Plumbers Limited traces its creation to April 2021, when a large British energy supplier issued dismissal notices to thousands of gas engineers. The company states that a group of former gas board engineers, with a combined 35 years of experience in plumbing, heating and home emergency services, founded the business to specialise in plumbing and heating with a 24-hour emergency response team covering the North of England.

The company reports helping hundreds of UK customers every day and describes its engineers as chosen to work in customers' homes.