Northstar IT

Northstar IT: managed IT support for Sussex businesses

Northstar IT is a managed IT support provider based in Lancing, West Sussex, serving small and medium-sized businesses across East and West Sussex. The company has been providing IT support to businesses for 27 years, with its website citing a founding date of 25 May 1999. It operates as Northstar Technology Ltd, trading as Northstar IT.

The service is built around acting as an external helpdesk for organisations that do not want the cost of maintaining in-house IT staff. Northstar IT presents itself as an extension of the client's own team, offering support on the client's terms, whether through a monthly support package or a pay-as-you-go arrangement.

IT support and helpdesk services

Northstar IT offers managed IT support with five levels of support, allowing clients to choose the service level that fits their needs. The company positions itself as a helpdesk that responds to IT problems without the financial commitment of an internal department. It also provides IT advice and works alongside clients to maintain, monitor, fix, integrate and upgrade their systems.

The support approach is proactive: Northstar IT aims to reduce downtime, improve productivity and give businesses confidence in their technology. The company states that it works within the client's budget and always offers options rather than declaring something impossible.

Cyber security and certification

Cyber security for business is a distinct service line. Northstar IT offers what it describes as painless Cyber Essentials certification, aimed at helping organisations meet the UK government-backed scheme. The website also provides a password checker tool and a free email security book offer.

Cloud services and Microsoft 365

Northstar IT provides cloud services that it describes as secure and cutting-edge infrastructures enabling flexible, collaborative and productive working from anywhere, maintained 24/7. Microsoft 365 support is listed among its core services, alongside general cloud IT services.

Hardware, software and business communications

The company offers expert help and advice on upgrading, replacing or integrating hardware, software and networks. It has been supplying IT hardware for over 27 years and states that it uses the same hardware it recommends to clients. Northstar IT takes a deliberately non-neutral stance on vendors, saying it has selected a smaller niche of reliable brands with strong customer service and will explain why a particular product is best for a client's network. Business communications is also listed as a service area.

Service area and client profile

Northstar IT supports businesses throughout East Sussex and West Sussex, including Brighton, Worthing, Horsham, Crawley, Chichester, Lewes, Haywards Heath, Burgess Hill, Shoreham-by-Sea, Lancing and Eastbourne. Its clients are small and medium-sized businesses and regional organisations. The company describes itself as independent, not part of a group, and focused exclusively on IT support and services.

Client feedback and company facts

The website includes testimonials from clients such as Carol Bain of Advanced Care Training, Nick Casson of Tax Assist (Eastbourne) and Leanne Lyons of Kingswood At Home Ltd. Northstar IT is registered in England and Wales as Northstar Technology Ltd, with registered number 3777067 and VAT number 724 7456 22. The registered address is Units 6-7, 43 Chartwell Rd, Lancing, West Sussex, BN15 8TU.