YourVans

YourVans: fixed-price removals from Jarrow across the North East

YourVans is a removal company based in Jarrow, in the North East of England, that works on a fixed-price model: the cost is calculated before booking from what is being moved, the distance, the access at both addresses and any extra help requested, and the customer sees that price before confirming. The company states that it uses its own team and vans rather than passing jobs to subcontractors, and that belongings carry up to £50,000 of goods-in-transit cover while in its care, subject to its terms and conditions.

Its operating area covers Newcastle, Gateshead, Sunderland, Durham, South Shields and the wider region, with a stated seven-day-a-week service. The company presents itself as a registered UK limited company trading as YourVans Group Ltd, Company No. 17222627, registered in England and Wales.

Removal services offered

The company organises its activity around four removal types plus a storage option, each with its own published coverage list:

• Home removals: full house and flat moves handled by the company's own crew, covering postcode areas across Tyne & Wear and County Durham, including Newcastle (NE1–NE12), Gateshead (NE8–NE11), Sunderland (SR1–SR6), South Shields (NE33–NE34), Jarrow (NE32) and Durham (DH1).
• Furniture removals: single items such as a sofa, a bed or a few large pieces, with coverage listed for Newcastle (NE1–NE7), Gateshead, Sunderland, Hebburn (NE31), Felling (NE10), Washington (NE37–NE38), Wallsend (NE28), South Shields and Peterlee (SR8).
• Office removals: desks, files and IT equipment with an emphasis on minimal downtime; the company says it moves offices across the North East.
• Student removals: halls, flat shares and end-of-term moves across Tyne & Wear and County Durham, aimed at student budgets.
• Storage: secure short- and long-term storage, with collection from the door and return delivery anywhere in the North East.

Packing support is also part of the offer: customers can pack themselves or request packing materials, packing, and furniture dismantling and reassembly, specified when obtaining a price.

The pre-move home consultation

Every home removal begins with a free consultation in which a consultant visits the property to assess the move, review access, flag potential complications and recommend packing materials, bubble wrap and dismantling services where needed. The company argues that an online form cannot see a staircase, so the visit allows the van size to be set correctly and avoids additions on the day. The visit carries no cost and no obligation, and can be scheduled in the evening or at weekends. The resulting report is passed to the crew before they set off, covering stairs, doorways, parking and other awkward features.

Booking, pricing and changes

Prices are generated online in about two minutes, without an account, sales calls or obligation, and the company says it often handles short-notice moves. The price is fixed on the basis of the details supplied; if the items, addresses or services change afterwards, the price may need to be updated. Cancellation is free up to 48 hours before the move, and the date can be changed free of charge up to 24 hours beforehand. The company also states that no deposit is required to book.

Founder and working method

YourVans was founded by Syed Miah, who has more than ten years of experience in the removals industry. He describes building the company around a customer-centred process after observing customers paying more than expected for a service that should be straightforward. The stated method has three parts: agree the details of the move before the day, send the company's own team rather than a subcontractor, and check in with the customer after the move to confirm everything went as expected.

Customer rating

The company reports a 5.0 rating on Google, presented on its site as the score given by customers who have moved with YourVans.