Energie Solutions

Energie Solutions: renewable energy servicing and repair from Ipswich

Energie Solutions is a family-run renewable energy company founded in 2012 that concentrates on the servicing, maintenance and repair of low-carbon heating and generation systems. Its engineers work with heat pumps, solar PV and batteries, solar thermal and solar thermodynamic systems, and air conditioning, and the company also offers monitoring and detection, fault diagnostics and one-off repairs. Its stated coverage centres on Ipswich, Chelmsford and Wisbech, with a wider list of areas that includes Bury St Edmunds, Cambridge, Grantham, Huntingdon, Newmarket, Norwich, Saffron Walden and Woodbridge.

The company presents itself as one of the leading renewable technology maintenance specialists in its region and states that it was voted Best Renewable Technology Maintenance Company in East Anglia for two consecutive years. It reports more than 15 years of industry experience and describes its engineering team as extensively trained and manufacturer-qualified.

Systems covered

• Air source heat pumps
• Ground source heat pumps
• Exhaust air heat pumps
• Solar PV and batteries
• Solar thermal
• Solar thermodynamic
• Air conditioning

Alongside servicing and repairs, the company provides monitoring and detection, fault diagnostics and one-off repair visits. It also offers domestic and commercial solar panel maintenance and tailored solar maintenance plans.

Maintenance and service plans

Energie Solutions structures its maintenance offer around three heat pump plans. The Service Only plan includes an annual heat pump service, with cylinder service and G3 safety equipment available at additional cost, manufacturer-trained engineers and telephone technical support. The Heatpump+ Service & Monitor plan adds 10% off call-outs, diagnostics and repair work, plus a free remote monitoring kit subject to a one-off installation, set-up and onboarding fee. The Heatpump+ Service & Protect plan includes remote monitoring within the monthly fee, cover for call-outs, diagnostics and repairs, a repair allowance covering parts and labour, and, depending on the plan and the age of the unit, a full replacement or a contribution towards a new unit; the company lists a £25,000 figure alongside this plan.

The company has also launched a separate range of heat pump care plans that it describes as covering all the benefits of its maintenance and service plan plus additional items.

What a heat pump service includes

The published service features list an annual heat pump service, system controller checks, filter and pressure checks, expansion vessel and glycol checks, operational and safety checks, external and leak detection, and water quality testing. The cylinder service covers the cold water expansion vessel, immersion heater functionality, unvented safety equipment including the pressure reducing valve, the temperature/pressure reducing valve, the thermal cut-out where practical, and the discharge pipework.

Reporting and remote monitoring

The company describes a hands-on approach in which engineers examine each component rather than working through a checklist. After a visit, customers receive a detailed report with photographic evidence and written recommendations on the condition of the system. Remote monitoring, available through the Heatpump+ plans, is presented as a way to detect issues early, diagnose problems in advance and arrive prepared, which the company says can avoid unnecessary call-out fees.

Property types and client base

Energie Solutions works across residential properties, including new-build homes, as well as religious buildings, community centres and buildings, social housing and private-sector housing, and commercial premises.

Accreditations and recognition

The company states that it is fully vetted and approved by Suffolk Trusted Trader and holds accreditations including MCS, REFCOM, NAPIT and TrustMark, among others. It presents these credentials as evidence that its work follows recognised industry standards.