StreetWise Couriers

StreetWise Couriers: same-day, overnight and international delivery from Surrey and Sussex

StreetWise Couriers is a courier business that has been serving companies across Surrey and South West London since 1985. It now operates branches in Surrey and Sussex and describes itself as a founder member of the Despatch Association and the National Courier Association, memberships it presents as the basis for coverage throughout the United Kingdom. The company is based in Sussex.

Same-day delivery with motorcycle and van fleet

The same-day service relies on what the company describes as the largest fleet of motorcycle and van couriers in the Southeast, including express motorcycles, small vans and Transits. StreetWise states that it aims to collect within 30 minutes of booking for direct delivery of urgent and confidential items. Drivers carry hand-held capture machines for real-time track and trace of parcels and proof of delivery, wear uniforms and carry identity badges.

UK overnight through APC Overnight

For overnight deliveries the company operates as part of the APC Overnight network, which it says comprises more than 115 depots throughout the UK. Through this partnership StreetWise offers a range of delivery times as well as security and fragile services. The company presents the APC network as key to its growth and refers to an award-winning service. Its site also publishes APC Overnight tariff rates and notes that an APC Overnight ULEZ surcharge of £1.25 per consignment applies to all London Borough postcodes, following the extension of the ULEZ zone on 29 August 2023.

International courier service

International deliveries are handled through a network of agents across the world, which the company says allows it to offer service levels at competitive rates. The service covers Europe and worldwide destinations.

Booking, tracking and customer tools

Customers can book online through the company's web-booking system, which the company says eliminates the need for phone calls and written manifests. Consignments can be tracked by logging into an account. A Hypaship user guide and an account application form are also provided; the form can be emailed to the company or to a sales representative. The site includes a section for re-arranging deliveries and a separate collections booking option.

Depots in Surbiton, Leatherhead and Gatwick

The company lists three depots: Surbiton, Leatherhead and Gatwick. These locations appear in the site navigation and in the footer, which describes the business as operating in Surbiton, Leatherhead and Gatwick.

Business clients and operational policies

StreetWise states that its customer list is extensive and includes Unilever, W.S. Atkins, Wates and The Home Office, and that smaller customers receive the same level of service as larger ones. The company publishes a set of corporate policies covering anti-slavery, whistleblowing, anti-bribery and corruption, multi-risk assessment, data protection, privacy, GDPR data privacy, sustainable procurement, health and safety, and environmental matters. It also provides terms of carriage, an RHA member certificate and RHA conditions of carriage, and notes that freight manifested on the wrong service may incur a fine of between £5.00 and £10.00 in addition to the correct service charge. The site carries information on remote areas, additional surcharges, postcodes and fuel surcharges.