365 Medicare

365 Medicare, an independent domiciliary care provider based in Greater Manchester

365 Medicare is an independent domiciliary care provider established in 2019. The organisation describes itself as led by a team of domiciliary care specialists whose combined experience exceeds 50 years, and it operates from a head office in Hyde (Tameside, Greater Manchester) with additional branches in Stockport, Leicester, Rotherham and Gloucester.

The company presents two connected sides to its activity: direct care provision and the supply of trained care staff. It states that it serves companies, groups and individuals, and that the carers it places are fully trained and assessed in the workplace before assignment.

Care services offered

The service list published on the site covers several areas of support:

• Specialist care
• After care
• Bed care
• Dementia care

Alongside these categories, the company says it customises each care plan to the individual, whether the arrangement is short term or long term, and that plans are prepared after sitting down with the person to listen to their needs.

Staff supply and recruitment process

365 Medicare places staff in temporary assignments, temporary-to-permanent positions and permanent placements. The profiles it works with are nursing staff, healthcare assistants and support workers, for both domiciliary care and care home settings.

The company details a multi-stage recruitment process applied to candidates:

• Telephone pre-screen
• Face-to-face interview
• In-house mandatory training
• Monthly NMC pin checks
• Reference checking
• Compliance with CQC requirements
• Yearly enhanced DBS checks
• Company induction
• Shadow shift induction

According to its own account, all carers meet the required CQC staffing requirements before being placed. The company frames its pricing as competitive and states that it is concerned about the effect of high agency commission rates on healthcare services and users, positioning this as a reason it operates differently from other agencies.

Training and professional updating

The provider emphasises direct contact with patients and says this begins with how staff are trained. It states that theoretical concerns are not allowed to obscure the human dimension of care, and that its staff regularly attend seminars and courses to keep up with developments in the field.

Accessibility of information

The site sets out a procedure for requesting information in alternative formats, including large print, easy read and audio, or another format suited to the person's communication needs. Requests are handled through the company's contact channels or directly with a Care Coordinator or member of the management team, and the company says it will discuss individual requirements and make reasonable adjustments.

Branches across England

Beyond the Tameside head office in Hyde, the company lists a Stockport branch at the Stockport Business and Innovation Centre, a Leicester branch at St George's House on St George's Way, a Rotherham branch at the Fitzwilliam Centre on Doncaster Road and a Gloucester branch at Conway House on Worcester Street. The site also refers to a Bradford presence in its background section and cites figures of 12 areas covered, 3 office locations and 120 staff, figures that do not match the five branches listed elsewhere on the same site.

Emergency contact and published policies

The company maintains a separate emergency line for urgent calls, distinct from its ordinary business hours. It also publishes an Equality & Diversity Policy, a Carbon Reduction Plan and a Policy on Modern Day Slavery.