Hot Tub Master

Hot Tub Master: hot tubs manufactured and sold in the UK

Hot Tub Master is a UK-based hot tub manufacturer that designs and sells its own spas, positioning itself on a high-volume, low-margin model. The company states that its tubs are specified and built to the same standards as models sold at considerably higher prices, using current materials, components and production processes. Its range is organised by capacity and electrical requirement, with dedicated sections for 5-seater and 6-seater models and for 13 AMP and 32 AMP tubs, alongside a CostCo Hot Tubs section, new arrivals, accessories and services.

Models in the catalogue

The catalogue lists several named ranges, each with its own dimensions, jet count, pump configuration and seating layout:

• Albany III — 4-seater, 1600 x 1600 x 715 mm, 12 jets, one Stormforce7 pump, 13 AMP.
• Prime Stream II — 6-seater with five seats and one lounger, 1900 x 1900 x 780 mm, 40 jets, two Stormforce7 pumps, 13 AMP.
• Duke Stream II — 5-seater with three seats and two loungers, 2000 x 2000 x 780 mm, 41 jets, two Stormforce7 pumps, 13 AMP.
• Platinum Stream III — 5-seater with three seats and two loungers, 2000 x 2000 x 780 mm, 58 jets, two LP200 pumps, 32 AMP.
• Laurel Stream — 5-seater with three seats and two loungers, 2050 x 2050 x 780 mm, 50 jets, two Stormforce9 pumps, 13 AMP.
• Meadow Stream II — 5-seater with three seats and two loungers, 2000 x 2000 x 780 mm, 60 jets, three Stormforce7 pumps, 13 AMP.
• Trinity Stream II — 5-seater with three seats and two loungers, 2050 x 2050 x 830 mm, 103 jets, three Stormforce9 pumps, 32 AMP.
• Stag Stream IV — 5-seater with three seats and two loungers, 2230 x 2230 x 830 mm, 65 jets, three Stormforce9 pumps, 32 AMP.

All of the listed models include free delivery and positioning. The site indicated a deposit of £49 to reserve stock, and prices shown at the time of writing ranged from £2,999 for the Albany III to £5,999 for the Stag Stream IV, VAT included, with a banner advertising reductions of up to £5,500.

Technology and components

The spas use Balboa control systems, described by the company as market-leading technology from the USA and chosen for ease of use. Lighting is handled by multicolour LED systems with several patterns, allowing different moods, and some models add illuminated jet fountains. Massage and water circulation rely on the Stormforce 9 and Stormforce 7 pumps, depending on the model, with separate circulation pumps for heating and filtration.

Buying, finance and delivery

Hot Tub Master presents itself as a credit broker rather than a lender, authorised and regulated by the Financial Conduct Authority, offering loans from a small panel of lenders and receiving a commission without charging customers a fee for the brokering service. The catalogue illustrates finance at 13.9% APR over 60 months, with monthly figures and total costs stated per model. Delivery and positioning are included with the tubs, and the site also lists a delivery section and a newsletter.

Warranty, service and recognition

Every hot tub comes with a two-year warranty covering the spa shell and internal components. The company states that calls are answered by trained employees and that customer satisfaction is a priority. In January 2023 it received the Feefo Platinum Trusted Service award, which the company describes as an independent seal based on verified customer reviews; according to the criteria reproduced on the site, the Platinum level requires a Gold Trusted Service award in each of the three previous years, at least 50 reviews collected over a year and a service rating between 4.0 and 4.4.

Support material for owners

Beyond the tubs themselves, the site gathers maintenance guidance, manuals, warranty information and an appointments section, together with policies on returns and refunds, vulnerable consumers and customer complaints.