Careium UK

Careium UK: personal alarms linked to a 24/7 monitoring centre

Careium UK Ltd. provides personal alarms and telecare services for older people and anyone who wants to keep living independently. The company states that it supports more than 250,000 people and that its alarms connect to a UK-based monitoring centre staffed around the clock, where operators answer, check on the user and arrange help. Its own presentation describes it as one of the UK's leading telecare providers and cites 45 years of experience in the sector.

The devices are supplied pre-configured and are described as ready to use on delivery, with a plug-and-play setup. According to the company, the alarms work without a landline or Wi-Fi, and there is no contract or commitment, so the service can be stopped at any time.

Alarms for the home and for use outdoors

The catalogue is organised around three main options, each aimed at a different level of cover:

• Eliza S with pendant (in-home personal alarm): a compact, wall-mountable or table-top unit with a wearable pendant. It is intended for everyday safety at home and does not include fall detection or GPS. The listed price is £18 per month, or £15 per month when paid annually.
• Abby (outdoor personal alarm): a lightweight wearable device for use both at home and when out and about. It includes built-in GPS positioning and fall detection. The listed price is £24 per month, or £20 per month when paid annually.
• Eliza S + Vibby (in-home alarm with fall detection): combines the Eliza S unit with Vibby, a detector designed to identify sudden, heavy falls and raise an alert through Eliza S even when the user cannot press the button. Manual calls for help remain possible at any time. The listed price is £21 per month, or £17.50 per month when paid annually.

All three options share a water-resistant wearable and connection to the 24/7 UK monitoring centre. The comparison table on the site sets out where each alarm can be used, whether fall detection is included and the monthly cost.

Purchase process and current commercial terms

Orders can be placed online in a few steps. The company configures each device before shipping and states that delivery is free and no setup fees apply. At the time of writing this profile, the site advertised two months free when choosing an annual plan. A sales line, 0300 123 3232, is listed for Monday to Friday, 9am to 5pm, alongside the general customer number.

Services for professionals and organisations

Beyond private customers, Careium addresses housing providers and social services. Its professional offering includes out-of-hours services, an Assisted Living Solution and support for organisations preparing for a digital future. The company also publishes material aimed at carers and local authorities, and offers a telephone check-in service among its services.

Company background and reputation

Careium UK Ltd. is registered in England & Wales under company number 04133585, with VAT number 333890489. The group presents itself as international, with a presence in France, Germany, the Netherlands, Norway, Spain and Sweden in addition to the United Kingdom. The site reports a 4.9-star Trustpilot rating and states that its alarms are trusted by over 100,000 families across the UK. It also includes a customer testimonial from a user in Manchester describing help arriving quickly after a fall in the garden.