Pilgrims Lettings

Pilgrims Lettings, a residential letting agency in Hindhead

Pilgrims Lettings is an independent, family-run company established in 1979 that concentrates solely on residential lettings. The business states that it is not an estate agency that also handles lettings, but a firm dedicated exclusively to renting residential property, a choice it presents as a way of keeping tenancies running smoothly and sustaining long-term relationships of mutual respect with tenants and landlords.

The agency has been acquired by Seymours Estate Agents, which the company describes as combining local lettings expertise with the strength of an established regional property network. After the acquisition, Pilgrims continues to operate under its own identity within residential lettings.

Day-to-day management and experience

Sarah and Peter Horridge are directly involved in the day-to-day running of the company. Sarah Horridge brings nearly 40 years of experience in residential lettings, while Peter Horridge joined the firm in 2003.

Scope of the letting activity

The company specialises in the rental of all types of residential property. Its stated approach centres on providing a personal and focused service intended to help ensure that a tenancy runs smoothly, backed by what it describes as exceptional, professional standards.

Client money protection and professional framework

Funds received directly from landlords, as well as those received from tenants on behalf of landlords, are protected through Propertymark's Client Money Protection (CMP) policy. The company also publishes its Client Money Handling Procedures. Its legal section references The Property Ombudsman, the Deposit Protection Scheme and the TSI Approved Code.

Reputation and origin of new business

Pilgrims Lettings states that it has built an excellent reputation within the industry and among its landlords and tenants, and that the great majority of its new business comes from client recommendations.

Company details

Pilgrims Lettings is the trading name of Pilgrims of Hindhead Limited, registered in England and Wales under company number 01628546. The registered office is at 116-118 High Street, Godalming, Surrey, England, GU7 1DJ, and the company's VAT number is 504 0612 02.