Makkah Gateway

Umrah packages assembled in the UK around each traveller's dates

Makkah Gateway is a British travel agency that builds Umrah packages for pilgrims departing from the United Kingdom. Its model is consultative rather than catalogue-only: the traveller chooses a month, a hotel star rating, a budget band or a season, and the agency then assembles flights, accommodation in Makkah and Madinah, transfers and the visa around those requirements. The company presents itself as a UK team handling the whole arrangement, with a single adviser following the booking from the first enquiry to the return.

The agency states that it works with most major UK airports. The enquiry form lists London Heathrow, Gatwick, Stansted and Luton, Manchester, Birmingham, Glasgow, Edinburgh, Newcastle, Bristol, Leeds Bradford, Cardiff and Belfast, plus an open option for other or flexible departure points. Quotes are issued in writing and, according to the site, are based on live availability at the moment of the enquiry.

Package formats and traveller profiles

Packages are organised by type of traveller: individual, couple, family, group and elderly pilgrims, with dedicated options for Ramadan, school holidays and luxury travel. The agency highlights arrangements suitable for families, groups and older travellers, and describes its itineraries as planned around family and work commitments.

Hotel categories range from 3, 4 and 5 star properties to semi-luxury and luxury accommodation. Each featured package combines four elements under one price: flights, hotels, transfers and visa.

Featured packages and indicative pricing

The site displays a cross-section of frequently requested itineraries, each of which can be adjusted to different dates and budgets. At the time of writing this profile, the featured examples were:

• Budget 3 Star January Umrah Package — 7 nights in total, triple room, 5 nights in Makkah and 2 in Madinah, from £695 per person (listed at £795), within the under-£1,000 guide range.
• Standard 4 Star January Umrah Package — 10 nights, twin room, 6 nights in Makkah and 4 in Madinah, from £995 per person (listed at £1,195), within the under-£1,500 guide range.
• Premium Extended Luxury January Umrah Package — 14 nights, executive room, 9 nights in Makkah and 5 in Madinah, price on enquiry, in the £2,000+ guide range.

The agency notes that prices and availability vary with travel dates, departure airport, hotel availability, room type and other requirements, and that the final figure is confirmed in the quotation.

Browsing by month, star rating, budget and season

Beyond the featured itineraries, the site organises its offer through several filters. By month, the published ranges run from £595 to £1,495 depending on the period. By star rating, the bands go from 3 star (£695–£995) and 4 star (£895–£1,195) up to 5 star (£695–£1,495), semi-luxury (£695–£1,495) and luxury (from £595). By budget, the ranges are grouped as under £1,000, under £1,500, under £2,000 and £2,000+. By season, the categories are Easter, Ramadan, school holidays, summer and winter.

Ramadan and the last ten nights

Ramadan is described as the busiest season, with hotels close to the Haram selling out early. The agency plans itineraries for the first ten days, the middle ten days and the last ten nights, adapting them to family and work schedules. The site indicated that the Ramadan 1447 dates and the last ten nights dates were still to be confirmed.

Customer feedback and service claims

The site reported a rating of 4.8 out of 5 based on 87 verified Trustpilot reviews. The published testimonials describe family and group trips with flights, hotels, transfers and Ziyaraat visits in Makkah and Madinah, and repeatedly mention named advisers handling the booking. One reviewer travelling from Norway with a group of seven noted that final hotel confirmation codes arrived the day before arrival, while vouchers had been received weeks earlier. The agency also advertises ATOL protection and 24/7 UK-based support.