Plan B Logistics

Plan B Logistics: courier and delivery services from High Wycombe

Plan B Logistics is a courier and delivery company operating from the outskirts of High Wycombe, in Buckinghamshire, and serving nearby Marlow and Beaconsfield. The company was founded in July 2020 by Don Morley, who previously worked as an engineer at Hoover Candy and, before that, at Sky installing satellite television systems. The business states that it was founded after its founder was laid off at the start of what the site calls "these unprecedented times".

The service area extends across Princes Risborough, Thame, Chinnor, Aylesbury, Oxford, Wendover, Tring and Aston Clinton, with coverage of the UK and Europe. The company was celebrating five years of trading with an update to its logos and brand at the time of the source material, while stating that the service itself would remain unchanged.

Delivery options offered

The company structures its activity around a set of delivery formats that can be booked according to urgency and destination:

• Same day delivery: collection and delivery scheduled for the same day, either for an immediate request or for a later date.
• Next day delivery: the customer books a parcel collection date and time and a courier collects promptly so the parcel arrives at its destination on time and in good condition.
• Express delivery: for shipments that must arrive by a very specific time, with collection and delivery from a UK address.
• European delivery: parcels sent to Europe are subject to customs and duty fees, and require a commercial invoice and other export documentation for goods moving between EU countries, the UK and Ireland.
• Worldwide delivery: parcel details are entered on the website and the company identifies what it describes as the most economic and safe way to transport the goods.
• Important document delivery: for signed documents that must be sent physically for legal reasons, in High Wycombe, Marlow and Beaconsfield.

How the courier process works

Once an order is accepted, the company asks for the contact information and contact numbers of both the pickup and delivery addresses so customers can follow the status of the delivery or pickup. A link to view the tracker is provided at no cost, allowing the customer to see the courier's location from a phone, tablet or computer. The company describes its service as running from start to finish: it liaises with the staff or person at the pickup address, handles the whole process and, where needed, arranges booking in at the delivery address.

Vehicles, insurance and tracking

Parcels can travel with a dedicated courier or alongside a few other items on board. The company states that all its vehicles are fully insured and fully traceable from pickup to delivery, and that they are ULEZ compliant. It summarises its operating principles as fully tracked parcels, ULEZ-compliant vehicles, fully insured vehicles and a full end-to-end service.

Recognition and community involvement

In February 2022, after 18 months of trading, the company was awarded a business Excellence Award as "Most Trusted Courier & Delivery Company – Buckinghamshire", according to its own account. The site also states that the company supports its local Armed Forces Veterans Breakfast Club, with meetings listed at The Crown in Hazlemere on the first Sunday of each month at 11:00 and at The Marlow Donkey in Marlow on the third Saturday of each month at 11:00.

Founder profile

The company's founder, Don Morley, is presented on the site through a video interview recorded at an FSB event. His previous roles as an engineer at Hoover Candy and at Sky are the background the company gives for the business.