Ozlocks Locksmith

Ozlocks Locksmith: a one-man locksmith service based in Hemel Hempstead

Ozlocks Locksmith is a locksmith business operating in Hemel Hempstead and the surrounding counties. The company presents itself as a genuine local locksmith rather than a call centre, and all works are completed by Chris, the proprietor, and come fully guaranteed. Chris founded Ozlocks Locksmiths and has experience in the locksmithing industry; he was born and raised in Hemel Hempstead and has lived in Leverstock Green for 16 years, which informs his knowledge of the local area. He also draws on previous experience in the transport industry when responding to customer calls.

The service covers Hertfordshire and surrounding counties, with named locations including Hemel Hempstead, Watford, Berkhamstead, Harpenden, St Albans, Kings Langley, Potten End, Chipperfield, Bovingdon, Abbott Langley, Radlett and Redbourn. Chris may use subcontractors for specific aspects of the work.

Locksmith services for homes and businesses

Ozlocks Locksmith offers a range of services for locksmithing needs. The core offerings described are:

• UPVC lock repair and replacement: repair services for UPVC doors, including door hinge adjustments, stuck and seized mechanisms, and upgrading security locks to higher-grade locking mechanisms such as anti-snap cylinders. The service also covers jammed UPVC windows and doors. The company states that nine times out of ten UPVC adjustments can be completed the same day if the part is on the van.
• UPVC sealed units: removal and replacement of broken, blown or misty glass in existing doors and windows. After taking measurements, the work is typically completed in a day or two. Single panes that require puttying can also be handled, and frosted, clear and obscure panes can be swapped for a more modernised look.
• Lock replacement and upgrade: servicing and upgrades to existing locks for old or seized locks, for new homeowners or renters. Chris arrives with all the tools needed to safely repair or change locks quickly and without damage or hassle, and same-day service is available, including upgrades to higher-security locks for homes or businesses.
• Emergency 24h access: emergency entry to a home or work premises day or night. Out-of-hours access requires identification and proof of ownership at the location. Chris aims to reach customers within 30-45 minutes, depending on the postal code in and around Hertfordshire.
• Protecting a new home: changing locks after moving home, mislaying keys or upgrading security, so that the customer is the only person in possession of the keys. Additional security measures are presented as a way to protect the home and deter trespassers.
• Burglary repairs: securing a property after a break-in or vandalism, repairing most burglary damage from broken doors and frames to broken windows and frames, or making the property as safe as possible until a replacement can be sourced.
• Commercial and tenanted properties: lock repair at commercial properties such as restaurants, pubs, shops and offices, and repair or replacement of locks at tenanted properties for landlords. The service includes booking the engineer, liaising with tenants and taking care of the organisation.
• Key safes: supply, fit and installation of key safe boxes on external or internal walls to any postcode in Hertfordshire, allowing regulated temporary access for authorised people such as healthcare providers, cleaners, tradesmen, family, friends or visitors.
• Mobile key cutting: key cutting at the customer's doorstep, with an extensive collection of key blanks to choose from. If a specific key blank is required, Chris can source it through his list of suppliers.

Emergency call-out and access policy

For lockouts and emergencies, Ozlocks Locksmith operates a text message channel: customers can text "Emergency" and their name to 07831 120301, and Chris will get back to them as soon as possible. The emergency access service is available day or night, and out-of-hours entry requires identification and proof of ownership at the location. The stated response target is within 30-45 minutes depending on the postal code in and around Hertfordshire.

Customer feedback

The website includes several customer comments. Andrew Watt highlights a friendly and efficient service, discussion of different lock options, sound advice, updates on parts availability and scheduling around the customer's availability. Dean Merriman mentions a front door lock change and upgrade for greater security and peace of mind, describing the service as polite, efficient and courteous. Andy Brooks describes a door lock replacement and recommends Ozlocks. Anna Chowles notes that Chris was friendly and professional and that a poorly fitted front door locking system was fixed and the house made secure. Del McGrorey recounts a late-evening lockout with two young children, with Chris arriving within 15 minutes and the customer back inside within 45 minutes, the door made safe for the night and a return the next day to replace the barrel and lock, at what the customer describes as extremely reasonable costs. Sam Happe reports an arrival within the hour, a first-fix resolution, a return exactly when promised and great value. Sandra Swarbrick describes a job that turned into nearly three hours, with solutions provided for arising issues and aftercare including research into better-quality locks.

Contact and coverage

The business is identified as a trading name for OzLocks Locksmith Hemel Hempstead. The service area named on the site includes Hemel Hempstead, Watford, Berkhamstead, Harpenden, St Albans, Kings Langley, Potten End, Chipperfield, Bovingdon, Abbott Langley, Radlett and Redbourn.