Hammonds Fleet Care

Hammonds Fleet Care: non-fault accident management and repair in Halesowen

Hammonds Fleet Care Ltd operates as a non-fault accident specialist, presenting itself as a single point of contact for drivers after a road traffic collision. The company describes a one-stop accident repair service that covers the whole sequence of events: recovering the vehicle from the scene, arranging a replacement vehicle, managing the insurance claim and carrying out the repair itself. Its registered address places it on Victoria Road in Halesowen, in the West Midlands.

The business states that it has spent more than two decades working across claims, repairs and the insurance sector, and that it has built relationships with mainstream insurers over that period. It also reports that most members of its claims team hold chartered status and that personalised industry training is used to keep standards consistent across the team.

Claims handling from first notification to settlement

Under its accident management service, Hammonds Fleet Care positions itself as an alternative to contacting one's own insurer first after a non-fault collision. The company argues that going directly through the at-fault party's insurer can help preserve a no-claims bonus, avoid paying an excess, reduce the risk of higher premiums at renewal and speed up resolution. Its team handles the claim from start to finish, including negotiating settlements on the client's behalf, so that the customer does not have to deal with multiple parties.

The service covers both fault and non-fault accidents. In each case the company says it provides support with recovery, replacement transport and the handling of vehicle damage.

Recovery, replacement vehicles and repair work

• Accident recovery: collection of the damaged vehicle from the accident scene.
• Replacement vehicles: the company states a guarantee of a like-for-like vehicle within two hours while the customer's own car is being repaired.
• Accident repair: a specialist body shop offering everything from body resprays to complete vehicle restoration.
• Vehicle assessment: inspection of the damage against manufacturers' standards before the estimate is sent to the responsible insurer for authorisation.

Repairs are carried out by trained technicians with the stated aim of returning the vehicle to the condition it was in before the accident. The company presents workmanship and attention to detail as central to its repair output.

How the repair process is described

The company sets out a two-stage method. First, the vehicle is assessed in detail and the findings are checked against manufacturers' standards; the resulting report goes to the responsible insurer for authorisation. Once approved, the technicians carry out the repairs. Hammonds Fleet Care frames this sequence as a way of keeping the work aligned with insurer requirements while maintaining what it calls integrity in the assessment.

Availability and client base

Hammonds Fleet Care states that highly skilled teams are available 24/7, both in the field and at its desks, to assist at any time. The company describes its approach as personalised, arguing that each accident and each client is different and that the service is tailored accordingly. It presents itself as a choice for what it calls discerning customers, and its name points to fleet work alongside private motorists.

Customer feedback shown on the site

The testimonials published by the company refer to repair quality with no visible sign of damage and a flawless paint finish, to prompt and professional service from booking to collection, and to the provision of a courtesy car on each occasion. One reviewer mentions being kept informed about repair times. These are individual accounts reproduced on the company's own site rather than an independent assessment.