renewe

renewe: UK clinician-led online pharmacy for weight loss, hair loss and sexual health

renewe is a UK-based online pharmacy and telemedicine service that provides treatment plans for weight loss, hair loss and sexual health. The service is built around a free online assessment, a review by UK-registered clinicians and discreet delivery to the patient's door. The company states that every consultation and prescription is reviewed by GPhC-registered pharmacists and UK-based prescribers.

Treatment areas

The catalogue is organised into three main areas:

• Weight loss: long-term weight management plans.
• Hair loss: treatments aimed at stopping hair loss and regrowing hair.
• Sexual health: support for premature ejaculation and sexual performance.

Each area begins with a free online assessment, and treatment is only prescribed if a clinician considers it appropriate.

How the service works

The process is designed to be completed entirely online. Patients answer a few questions about their health, goals and medical history in an assessment that the company says takes less than three minutes. A UK-registered clinician then reviews the answers and builds a treatment plan, typically within 24 hours. If approved, the treatment is dispatched the same day and usually arrives within one to two working days in plain, unbranded packaging. The company also offers ongoing messaging with the care team and the option to pause or cancel the plan at any time, with no lock-in contract.

Pricing and what is included

The online assessment is free. According to the information provided, patients are only charged if a UK clinician approves their treatment plan, and plans typically start from around £14 per month depending on the condition and medication. The exact price is shown before checkout. The service lists the following as included: free online clinical assessment, UK prescriber review before any order, a personalised treatment plan, personalised lifestyle and habit coaching, discreet delivery, ongoing messaging with the care team, and the ability to pause or cancel at any time.

Regulation, privacy and medication sourcing

renewe states that it is a UK-regulated service. Consultations and prescriptions are reviewed by GPhC-registered pharmacists and UK-based prescribers. Medications are sourced from MHRA-approved UK wholesalers, and the company says they are identical to those dispensed by a GP or high-street pharmacy. Consultations are described as confidential: information is encrypted and stored securely, and only accessed by the clinical team involved in care. Information is shared with a patient's GP only if clinically necessary or if the patient asks. Deliveries are sent in plain packaging with no indication of the contents or the company name on the outside.

Coverage and availability

renewe provides online consultations and telemedicine services to eligible patients throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. Prescription medicines are dispensed by the company's UK-registered pharmacy and delivered to eligible patients in those four nations. The service does not currently provide telemedicine or ship prescription medicines outside the United Kingdom.

Clinical oversight and pharmacy registration

The service is medically reviewed by Muneeb Akhtar, Clinical Director and Pharmacist Prescriber (GPhC: 2223787). The registered pharmacy operates under GPhC Pharmacy Registration Number 1034262. The pharmacy owner is TrustPharm Limited, and the Superintendent Pharmacist is Farha Piranie (GPhC: 2218067). The registered pharmacy address is 171 New Beacon Road, Grantham, Lincolnshire, NG31 9LJ.

Customer feedback

The website displays a Trustpilot TrustScore of 4.8/5 and presents video testimonials from members described as verified. These ratings and testimonials reflect the information available on the site at the time of writing this profile.