Richardson & Starling

Richardson & Starling: property preservation and repair since 1935

Richardson & Starling is a property preservation and repair contractor that has been delivering property care since 1935. The company describes itself as one of the oldest property preservation and repair contractors in the UK. It serves property owners, building professionals, local businesses and local authorities, and operates as part of A Veitchi Group.

Its head office is in Glasgow, and it maintains a network of branches across Scotland and the north of England. The company states that it directly employs industry-trained technicians to carry out specialist property work.

Damp proofing and waterproofing services

The damp-related side of the business covers surveys and treatment for several distinct problems:

• Rising damp treatment
• Penetrating damp treatment
• Condensation control
• Basement waterproofing
• Damp surveys and treatment

These services are aimed at diagnosing the source of damp and applying the appropriate remedial solution. The company offers long-term guarantees, including a five-year penetrating damp guarantee and guarantees of up to 30 years on other works.

Timber preservation and structural repairs

Richardson & Starling also handles timber-related defects and structural repair work. The relevant services include:

• Dry rot treatment
• Wet rot treatment
• Woodworm treatment
• Timber surveys
• Structural timber resin repairs
• Concrete repairs
• Masonry repairs
• Wall tie replacement
• Timber window repair
• Structural repairs

The company presents these as part of a comprehensive property preservation and repair offer, covering both the diagnosis of timber problems and the execution of structural remediation.

Surveys, reports and thermal improvements

Property surveys are a core part of the service. The company provides damp surveys and timber surveys, and it also offers Home Report property repairs. Surveyors generally call in advance to check arrangements, and clients may receive a verbal, email or written report. The company also provides property thermal improvements and mould cleaning services.

Commercial, local authority and housing sector work

Beyond individual homeowners, Richardson & Starling works with commercial property clients and local authorities. It also addresses social housing providers and private landlords in relation to Awaab’s Law, offering support for damp and mould compliance. The company’s customer base therefore spans private owners, building professionals, businesses and public-sector housing.

Branch network across Scotland and northern England

The company lists 16 branches. In Scotland, these include Aberdeen, Ayr, Dumfries, Dundee, East Lothian, Edinburgh, Elgin, Glasgow, Hawick, Inverness, Kirkcaldy, Lanarkshire, Oban, Perth, St. Andrews and Stirling. In England, it lists Carlisle and Kendal. The head office is at 8 Cambuslang Way, Glasgow G32 8ND.

Several branches share addresses or contact details in the published listing: Elgin and Inverness both show Land Road, New Elgin, Moray, IV30 6BL; Kirkcaldy and St. Andrews both show Unit 9, Myregormie Place, Mitchelston Industrial Estate, Kirkcaldy, KY1 3NA. The company presents these as separate branches with their own email addresses and phone numbers.

Guarantees, accreditation and recognition

Richardson & Starling states that its works are guaranteed for up to 30 years. It also refers to Property Care Association awards and to being an award-winning damp proofing company. The company says its efforts to provide high industry standards are recognised through online customer reviews and construction industry awards. Customer reviews displayed on the site include praise for workmanship, communication and tidiness, with specific mentions of the Hawick and Dundee branches.

Case studies and guidance

The company publishes customer success stories, including a timber frame inspection and external wall refurbishment in Edinburgh, work at St Kessog’s Church in Callander, and structural waterproofing and damp remediation in Lenzie. It also offers a series of how-to videos covering topics such as booking a survey, what to expect from a survey, accepting a quotation, what happens during work in the home, and aftercare.