Patons Accident Repair Centre

Patons Accident Repair Centre, vehicle repair in Glasgow

Patons Accident Repair Centre is a Glasgow-based workshop dedicated to accident repair, working with both insurance companies that refer customers and members of the public who have been involved in a collision. The centre states that it has been trading for more than 50 years and that it repairs all types of vehicles, from private to commercial and from economical to prestige models.

The facility is located just off the M8 and within walking distance of Glasgow city centre, and the company notes that it can be reached by all forms of transport.

Workshop investment and facilities

The company describes its Glasgow site as a multi-million pound, state-of-the-art facility that has undergone a major refurbishment. It presents this investment as a way of increasing capacity so that jobs are addressed promptly rather than sitting idle, a situation it associates with smaller garages. The workshop team works with tools and technology that the company links to its approach to the craft of repair.

BSI Kitemark and staff qualification

Patons holds the BSI Kitemark for vehicle repair, a certification the company presents as an assurance that the work carried out is of a high standard and, above all, safe. To obtain it, the team completed many hours of training. The centre also describes a policy of continuous improvement, with staff encouraged to identify and pursue ways of raising the quality of work and the level of service provided to customers.

Services for insurers and private customers

The centre positions itself as an option for large insurers that need to refer a customer for repair as well as for individuals. Among the services it lists are mobile estimates, courtesy cars and a pick-up and re-delivery service. It also offers an online estimate process: the customer submits name, email, telephone number, a description of the damage and up to five supporting images, and the team then contacts the person to discuss requirements and book the vehicle into the garage.

Communication and turnaround

According to the company, its team remains available throughout the repair process and uses a transparent tracking system that allows insurers and the public to know how long a repair will take. The centre presents fast turnaround, effective communication and fully qualified staff as the three pillars of its service.

Management experience

The management team accumulates more than 150 years of experience in the automotive industry, with varied professional backgrounds. The company states that this breadth allows it to find a solution whatever the problem, and that its investment in staff, training, equipment, systems and processes is aimed at delivering the most efficient service possible.