SAFEXE LTD

Safexe: heating, cooling and plumbing across Exeter and East Devon

SAFEXE LTD is a heating, plumbing, air conditioning and renewable heating company based in Exmouth. Its work covers Exeter and communities throughout East Devon, from boiler servicing and plumbing repairs to complete heating systems, air conditioning, heat pumps, bathrooms and whole-house ventilation. The company describes its approach as understanding the property first, recommending a suitable solution and installing it properly, rather than replacing equipment simply because it is old or specifying a system without considering how the building is used.

Installation services

The service range is organised around installation work, with a separate line for maintenance:

• Air conditioning installation: modern systems intended to provide efficient heating and cooling for year-round comfort.
• Boiler installation: installations designed for efficiency, reliability and long-term performance.
• Heat pump installation: air source heat pump systems aimed at reducing energy use and future-proofing the home, with grant eligibility of up to £9,000 cited by the company.
• Bathroom installation: full bathroom installations combining functionality, durability and quality finishes.
• MVHR and ventilation: design, installation and commissioning of MVHR and ventilation systems to improve air quality, reduce condensation and support energy-efficient homes.
• Servicing and repairs: diagnostics, servicing and repairs across East Devon, subject to availability.

The company also states that qualifying heat pump and air conditioning installations can carry 0% VAT, which it presents as a way to reduce upfront costs. On heat pump grants, it refers to £7,500–£9,000 of funding for eligible properties and indicates that it can advise on the applicable route during the enquiry and survey process.

Qualifications and manufacturer partners

Safexe presents itself as a local Exmouth business that combines traditional heating and plumbing experience with modern heating, cooling and ventilation technologies. The credentials listed are Gas Safe registration (number 568116), F-Gas Category 1 qualification and full insurance, alongside what it describes as experienced local engineers. The company names Daikin, Vaillant, Ideal, Worcester Bosch and Vent-Axia among the manufacturers it works with.

How a job is handled

The company outlines a four-stage process. It begins with the customer sending a postcode, a brief description of the work and, where useful, photographs. Safexe then recommends the next step, which may be an initial quotation, a site visit, a diagnostic appointment or a more detailed survey. Before work starts, the scope is explained, including what is recommended, what is included and any important considerations. The final stage is installation, testing and commissioning, with the operation of the system explained before completion.

Coverage across East Devon

From its Exmouth base, the company regularly works in Exeter, Sidmouth, Budleigh Salterton, Topsham, Ottery St Mary, Honiton, Woodbury, West Hill, East Budleigh, Otterton, Lympstone and Exminster. It also covers surrounding areas of East Devon and may travel further for larger air conditioning, heat pump and ventilation projects.

Customer feedback

The site displayed a rating of 5.0 based on 176 reviews at the time of writing this profile. The published testimonials describe work including boiler replacement and power flush, bathroom installation, radiator relocation, central heating advice covering air source heat pumps, conventional systems, LPG, oil and gas, and emergency repairs such as a gas water heater replacement. Reviewers repeatedly mention the engineers Dean and Max, punctuality, clear explanations and tidy workmanship.