Waste Basics

Waste Basics, an independent broker for commercial waste in the UK

Waste Basics operates as an independent broker rather than a collection operator. Its role is to match each business with suppliers from its network of UK waste companies, then manage the resulting service on the client's behalf. The company states that it works with leading waste suppliers across the UK and that its partners include some of the country's largest waste providers.

The service is aimed at organisations of very different scales: businesses that are just starting out, SMEs that are expanding, and multi-site organisations looking to consolidate or streamline their waste arrangements. The company presents its purpose as removing the administrative burden of waste management so that clients can concentrate on their own activity, while keeping the service compliant.

Waste streams covered

The catalogue of services listed by the company covers the usual commercial waste categories, each with a dedicated container or treatment route:

• General waste: everyday commercial waste that cannot be recycled.
• Dry mixed recycling: paper, cardboard, plastics and tins.
• Food waste: leftovers and spoilage, aimed at restaurants, supermarkets and similar businesses.
• Glass waste: bottles, jars and containers sent for recycling.
• Cardboard waste: a dedicated bin for cardboard and paper.
• Confidential shredding: secure disposal of sensitive information.
• Sanitary waste: hygienic disposal of nappies, sanitary products and incontinence pads.
• Pest control: preventative solutions adapted to each business.

How the service is set up

The process described by the company follows three steps. The client first requests a quote through a form; the team then sets up the account and selects the solutions that fit the business; once the bins are in place, the client fills them and the supplier handles collection. Changes can be made as the business grows, and the company states that it guides clients through those adjustments.

The WB Hub account portal

Clients manage their service through an online portal called WB Hub. From it they can view collection schedules, download invoices and raise requests or report issues. The portal also offers instant answers and access to the team through live chat or by phone when additional support is needed. The company presents the portal as a way to avoid waiting times and repeated follow-ups.

Supplier oversight and environmental approach

According to its own account, Waste Basics regularly audits the suppliers it works with and holds them to strict service level agreements. The company also states that it works to reduce the volume of waste sent to landfill and to promote recycling wherever possible.

Experience and professional membership

The company cites more than 100 years of combined industry knowledge among its team and reports membership of The Chartered Institution of Waste Management. It describes itself as trusted by thousands of UK businesses, a claim that appears in its own presentation.

Head office

The company's registered contact address is in Exeter, in the south-west of England, where the sales and customer service lines and the general email address are based.