Remote Controls Shop

Remote Controls Shop: replacement and original remotes for thousands of devices

Remote Controls Shop is a UK-based online retailer specialising in remote controls. Its catalogue combines original branded handsets with replacement units, and the company states that it covers more than 120,000 models. The range extends across televisions, set-top boxes, DVD and Blu-Ray players, Hi-Fi equipment and other household devices.

How the catalogue is organised

The store is built around two search routes. Customers can enter the model number of their device directly, or browse by manufacturer through an alphabetical brand index. That index is extensive: the site lists replacement remotes for 1,323 brands, grouped letter by letter, from consumer electronics names such as Samsung, LG, Panasonic, Philips, Sony and Toshiba to smaller and older manufacturers.

Each letter of the alphabet opens onto its own brand page, and the brand list itself is presented as the main entry point for customers who do not have the model code at hand. A separate help section explains how to identify a device and how to choose the right product before ordering.

Original versus replacement handsets

The company distinguishes between original remote controls and replacement remotes. The latter are the ones covered by the same business day despatch commitment mentioned in its own description. Both categories are sold through the same online store, and the site frames the service around lost or broken remotes that need a quick substitute.

Delivery, warranty and support

Orders are shipped within the UK, and the company advertises fast UK delivery alongside a 12-month warranty on its products. Telephone sales and enquiries are handled on 01635 278 678, and written support is available by email. The site also states that it provides helpful support for customers who cannot locate their model number.

Customer feedback and reputation

According to the information published on the site, the store has accumulated over 2,000 reviews on TrustPilot and more than 3,000 reviews in total. These figures reflect the company's own presentation of its customer feedback rather than an independent audit.

Buying process

Purchases are made through the online shop, which accepts secure online payment. The ordering flow is presented as a few steps: locate the device or brand, select the compatible remote and complete checkout. A blog and a set of help guides accompany the catalogue, covering device identification and product selection.