Jewellery Doctor

Jewellery Doctor: postal jewellery repairs across the UK

Jewellery Doctor is a UK-based jewellery repair service that operates primarily by post. The company states it has completed more than 16,000 repairs over 13+ years of trading and describes its service as fully tracked, insured and secure. Customers can begin with an online quote, request a free pre-paid repair pack, or use a local drop-off option in the Dundee area.

The workshop handles a broad range of jewellery repairs, from ring resizing and stone replacement to chain, bracelet, necklace and earring repairs, as well as finishing services such as rhodium plating and professional cleaning and polishing.

How the postal repair process works

The service is structured in five steps. First, the customer requests a free pack containing everything needed to post the jewellery securely. Second, the item is packed, a form completed and sent via Royal Mail Special Delivery. Third, the workshop logs the item and inspects the repair required. Fourth, a clear quote is sent for approval before any work begins. Fifth, once approved, the repair is completed and the item returned safely.

Jewellery Doctor emphasises that every item is assessed by hand before work starts, which it says allows for accurate advice and a fair, realistic price rather than a guess based on photographs alone. An online quote with photo upload is offered as a starting point for customers who want a rough idea of cost before posting.

Repair services offered

The company lists the following repair categories:

• Ring resizing, to increase or decrease ring size, with an online ring resize calculator available.
• Ring repairs to restore worn, damaged or broken rings.
• Stone replacement for missing or damaged stones.
• Stone resetting to secure loose or lifted stones.
• Chain repairs for broken chains and clasps.
• Necklace repairs to restore broken or worn necklaces.
• Bracelet repairs for links, clasps and wear issues.
• Earring repairs for posts, backs and settings.
• Catch replacement for worn or broken catches.
• Links of London restringing, described as professional restringing and rebuilds.
• Rhodium plating to refresh white gold finish.
• Replating to renew worn surface finishes.
• Smoothing and tidying of wear, marks and edges.
• Professional clean and polish to restore shine and presentation.

Insurance, tracking and security

Jewellery Doctor states that every parcel is protected by Royal Mail Special Delivery insurance up to £750, and that items are tracked from dispatch to delivery at the workshop. The company says items are logged, tracked and handled carefully throughout the repair process. It also refers to comprehensive dedicated business insurance and a secure handling procedure. The company claims an extremely low loss rate over its 13+ years of operation.

Guarantee terms

All jewellery repairs carry a 12-month guarantee, with the exception of restringing work. Under the guarantee, if a genuine repair failure occurs within 12 months, the company says it will carry out the repair again free of charge, cover delivery both ways and keep the return process straightforward.

Customer feedback and reputation

The website displays a 4.9 rating on Trustpilot and refers to more than 2,000 five-star reviews. It also publishes customer testimonials, including comments on speed, communication, value for money and the quality of repairs. These ratings and reviews are presented as information available at the time of writing this profile.

Local drop-off in Dundee

For customers in Dundee and the surrounding area, Jewellery Doctor offers a local drop-off service as an alternative to posting. The company says this provides the same professional service and attention to detail as the postal route.