The Heating Partnership

The Heating Partnership: electric underfloor heating and Demista mirror demisters

The Heating Partnership is a UK-based online retailer specialising in electric underfloor heating systems and mirror demisters. The company presents itself as the UK's largest online distributor of mirror demisters and states that it offers the world's largest range of Demista and electric underfloor heating products. Its catalogue is organised around two main areas: electric underfloor heating and mirror demisters, complemented by accessories, heated towel rails, trace heating and driveway heating.

Electric underfloor heating

The underfloor heating range is structured by floor type, with specific sections for tile, wood, carpet, vinyl and laminate installations. Products include heating mats and heating cables, such as the 160W/m² electric underfloor heating mat and the 150W/m² electric underfloor heating cable, available under The Heating Partnership and Heat My Home brands. The company also stocks accessories such as insulation boards, thermostats and decoupling mats. A 60-second kit finder is available to help customers identify a suitable mat, thermostat and accessories for their space.

Mirror demisters

The mirror demister section covers Demista products, including 12V and 230V demisters in widths from 150mm to 700mm, as well as 12V transformers in 50W, 105W and 150W versions. The company describes Demista as the brand of choice for architects, interior designers and electricians, and states that it offers the world's largest range of Demista products. Custom mirror demisters are available in custom sizes where required. According to the product information, the pads stick onto the back of a mirror, are wired through the lighting circuit and cost approximately 14p a month to run for an average mirror.

Demista: manufacturing, safety and warranties

Demista mirror heaters are described as manufactured in the UK and fitted worldwide. The brand is presented as having led the industry on quality, innovation and warranties for more than 30 years. All Demista mirror pads are double insulated for electrical safety, quality assured by independent BEAB approvals and rigorously tested before dispatch. 12V SELV options are available where additional safety is required.

Other product lines

Beyond underfloor heating and mirror demisters, the catalogue includes electric heated towel rails, trace heating and driveway heating. The driveway heating section includes fitting advice and references to Heat Mat and OJ Electronics. The site also lists brands such as Heatcom, Heat My Home, Heat Mat, OJ Electronics and The Heating Partnership itself.

Support and ordering

The company offers technical support from its expert team, available on weekdays from 8.30am to 5pm. It provides fitting advice and an underfloor heating calculator, and states that it offers free and fast delivery, a price guarantee, quality brands and expert advice. Customer service is presented as covering the order from start to finish. The site displays a Trustpilot rating of Excellent and includes customer comments about the ease of fitting Demista mirror heaters, underfloor heating mats and Heatcom PipeGuard products.