The Floor Heating Warehouse

The Floor Heating Warehouse: water and electric underfloor heating kits

The Floor Heating Warehouse is a UK-based independent stockist and supplier of underfloor heating systems, working with both water-based and electric formats. Its catalogue is organised around two main families: water underfloor heating, covering new build and overlay kits, multizone kits, pipe, manifolds, pumps, actuators and valves, fixings, panels and plates, insulation and thermostats; and electric underfloor heating, with mats and cables for tile, wood, laminate, vinyl and carpet floors, plus ice prevention and snow melting cable mats, controls and insulation boards.

The company presents itself as the UK's largest independent underfloor heating stockist, a claim that appears in its own promotional material rather than as an independently verified figure.

Design, quotation and technical support

A central part of the offer is a free design and quotation service. Customers can send floor plans or room measurements and receive a system design, custom CAD installation drawings and a same-day, no-obligation quotation tailored to the room dimensions. A separate priority CAD design service is also listed as a paid product.

For customers who prefer to work independently, the site provides a free design tool that builds a complete materials list with live pricing and an instant basket. The technical team includes fully qualified electricians and plumbers, and the company states that its underfloor heating experts are available daily from 9:00 to 17:00, Monday to Friday, to answer enquiries.

Product range beyond the heating system

Alongside the core kits, the catalogue extends into complementary categories:

• Thermostats and controls, including wired, wireless and app-controlled models, wiring centres and smart radiator valves and timers.
• Plumbing components such as crimp and compression fittings, Pex/Pert-to-copper adaptors, brass manifolds, repair couplings and installation tools.
• Heat pumps and cylinders, including air source heat pumps and heat pump and cylinder packages.
• Adhesives, levellers and primers, with named products such as PROLEVEL FIBRE, Ultra Level IT 2, PROFLEX SP, PROFLEX S2, PROPRIMER and PRIME IT.
• Insulation boards and installation products, including grooved chipboard with aluminium plates and cementitious panels that accept tiles directly.

Featured items at the time of writing included ThermRite electric mats and foiled panels, Pert-Al-Pert multilayer pipe, a multi-zone water system, Heatmiser neoAir wireless smart thermostats and HeatBoard ULTRA grooved chipboard.

Trade accounts and installer network

The company runs a trade account programme aimed at professional customers. Benefits listed include discounts on underfloor heating, a dedicated account manager, free next-day courier delivery, the possibility of becoming a TFHW Registered Installer and receiving installation enquiries through the company. Sign-up is described as quick and easy.

Delivery, returns and price policy

Orders of stocked products are advertised with free next-day delivery and same-day despatch, and the company offers a 30-day hassle-free returns policy. It also promotes a price promise under which it states it will beat any like-for-like quote. The site displayed a 20% discount on electric heating mats with the code FLOOR20 at the time of writing.

Information centre and installation guidance

The site includes an information centre with installation guides and explanatory material on what underfloor heating is, its benefits and how water and electric systems work. It also lists trusted brands, among them Flexel and Heatmiser, and publishes customer feedback attributed to Trustpilot.